We performed a comparison between 3CX Live Chat and Digium Asterisk based on real PeerSpot user reviews.
Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"We have not had any bugs or glitches, the solution is stable."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The integration between the video and voice is the most valuable solution."
"The most valuable features are call recording, call logging, and the stability."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Its features for scheduling and generating reports need improvement."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"Having a video call would be a nice idea."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers."
Earn 20 points
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Digium Asterisk is ranked 3rd in Unified Communications. 3CX Live Chat is rated 8.8, while Digium Asterisk is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Digium Asterisk writes "Call recording, call logging, and the stability are pivotal features for our clients". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas Digium Asterisk is most compared with Kamailio SIP Server, Fortinet FortiVoice, Mitel Application Suite and Cisco Unified Communications. See our 3CX Live Chat vs. Digium Asterisk report.
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