We performed a comparison between 3CX Live Chat and StarLeaf based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"With the reporting feature you can get all the incoming and outgoing call details."
"Mobility features and remote extensions work well."
"The pros are that it's like a global leader. It has a translation project, which is very interesting and important for our users because the minority of them are not able to read and speak in English."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Having a video call would be a nice idea."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"It could be better in terms of providing more options for call recording."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Its features for scheduling and generating reports need improvement."
"We have had some problems with stability. A week ago, we had outaging but it has stablized."
Earn 20 points
3CX Live Chat is ranked 10th in Virtual Meetings with 54 reviews while StarLeaf is ranked 41st in Virtual Meetings. 3CX Live Chat is rated 8.8, while StarLeaf is rated 9.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of StarLeaf writes "Easy to use for our clients and was easy to roll out ". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas StarLeaf is most compared with .
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