We performed a comparison between Adobe Campaign and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in Marketing Management."Analytics was a good part of Adobe Campaign."
"The support is brilliant. All OEMs are pretty helpful."
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."
"Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works."
"It's a good solution for enterprise-level companies."
"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."
"Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"The problems we faced with Adobe Campaigns in my company stemmed from the fact that it was very complex software."
"The UI could definitely be improved."
"From my experience, the solution's tech support could improve with a quicker response time."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client."
"Technical support could be faster and more responsive."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"They should work on improving the solution's scalability."
Adobe Campaign is ranked 7th in Marketing Management with 1 review while Microsoft Dynamics CRM is ranked 2nd in Marketing Management with 68 reviews. Adobe Campaign is rated 7.0, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of Adobe Campaign writes "Though it is good for the analytics part, it needs to be made less complex for users". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Adobe Campaign is most compared with Salesforce Marketing Cloud, Google Campaign Manager, Amazon Pinpoint and HCL Campaign, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Pega CRM.
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