We performed a comparison between ArcSight Enterprise Security Manager (ESM) and Logpoint based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: ArcSight Enterprise Security Manager is praised for its well-designed dashboard, real-time reporting, and threat intelligence capabilities that leverage AI and correlation tools. Users also like ArcSight’s seamless integration and effortless management. Logpoint is noted for its advanced technology and extensive log-collection, parsing, and analysis mechanisms. ArcSight ESM users have recommended improvements in training, speed, and data administration. Logpoint can improve its dashboard customization, resource efficiency, network hierarchy diagrams, and agent deployment.
Service and Support: Some ArcSight ESM users have found the support to be responsive and helpful, while others have faced issues with slow response times and a lack of expertise. Logpoint's customer service receives high marks for its exceptional technical support and responsive engineers, but some users reported delays in receiving help from higher-level support.
Ease of Deployment: Some said that ArcSight ESM is straightforward to set up, while others noted that integration with other systems can be challenging and requires specialized knowledge. Logpoint's initial setup can be complex and time-consuming or fast and easy, depending on the user's experience and the organization’s size.
Pricing: Users consider the pricing of ArcSight ESM to be reasonable and affordable. Logpoint's fixed pricing model is seen as cost-effective and competitive.
ROI: ArcSight ESM delivers an ROI by helping clients achieve compliance objectives and prevent incidents. Logpoint makes costs more predictable and enables companies to generate revenue through security operation services.
"ArcSight gives us better visibility into threats that were unknown earlier."
"Some of the benefits of using this solution are rapid correlation and near-time response on alerts."
"It is a vital tool for live monitoring and helps us to understand the traffic alerts of any major issue on the network, thereby reducing hacking attempts."
"We have been satisfied with the support."
"The user interfaces are quite good and speedy."
"Feature-rich solution which provides better network visibility for improved security"
"I value the event correlation of this product."
"The solution offers very good monitoring."
"The integration is very user-friendly. There are not many CLI commands. Everything is directly accessible from the web interface."
"They basically charge you in a better way."
"The most beneficial was being able to prove, with proper reports, that from a compliance perspective, the company is in control. The service part of LogPoint did modifications or did some additional work to have the proper reports defined."
"It is a very comprehensive solution for gathering data. It has got a lot of capabilities for collecting logs from different systems. Logs are notoriously difficult to collect because they come in all formats. LogPoint has a very sophisticated mechanism for you to be able to connect to or listen to a system, get the data, and parse it. Logs come in text formats that are not easily parseable because all logs are not the same, but with LogPoint, you can define a policy for collecting the data. You can create a parser very quickly to get the logs into a structured mechanism so that you can analyze them."
"The product is easy to use."
"The most valuable features are the ones that we use the most, which are the search and report facilities."
"The flexibility of the search feature and the solution's analytics features are the most valuable parts of the solution."
"We like the user and entity behaviour analytics (UEBA) and find it valuable."
"In certain cases, this product does have false positives, which the company should work on."
"The product should include a lot more predefined scenarios so the adopted company will have knowledge and a broader skill set in security and network."
"ArcSight ESM needs to improve performance, user interface, and automation."
"Administration of ArcSight is not an easy job. The admin needs to be well experienced in it to identify the root cause and fix it."
"They should try to include business logic vulnerabilities in the SIEM tool."
"It would be nice if the interface were more user-friendly, with, for example, a minimal number of tabs to navigate."
"The solution could be more stable."
"I would like for them to integrate mobile devices. Integration or any kind of functionality which will act as a substitute for IBM so that we can really track our mobile devices as well as look at SIEM."
"One of the things we faced last year was that we had some memory issues with the server running. We were running them as virtual services, and we were facing some performance issues. Back then, there were some things that had already been solved at the end, but one of the small issues we had was that it was quite memory-consuming. After one upgrade that we did, we faced some performance issues."
"The general public wasn't looking for that type of product unless you had a company that was medical or financial and needed 24-hour responsiveness."
"Dashboards could be developed further."
"The solution should offer more integrations and third-party solutions like incident response platforms or allow access to third-party big data"
"I know that they have user behavior analytics, but it's an extra cost for this feature. It would be nice if it was in with the standard products."
"It is a good product, but its interface or GUI could be better."
"In terms of functionality, it is very good. The only issue is the documentation. Its documentation should be improved."
"Log management could be better because transporting the log from a password to the client system takes time."
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ArcSight Enterprise Security Manager (ESM) is ranked 12th in Security Information and Event Management (SIEM) with 93 reviews while Logpoint is ranked 29th in Security Information and Event Management (SIEM) with 20 reviews. ArcSight Enterprise Security Manager (ESM) is rated 7.8, while Logpoint is rated 7.4. The top reviewer of ArcSight Enterprise Security Manager (ESM) writes "Allows for monitoring logs according to industry standards within ESM but has a total capacity capped at 12 TB, limiting real-time data retention periods". On the other hand, the top reviewer of Logpoint writes "Good technical support but it is complex to use and resource-heavy". ArcSight Enterprise Security Manager (ESM) is most compared with Splunk Enterprise Security, Trellix ESM, ArcSight Intelligence, IBM Security QRadar and Elastic Security, whereas Logpoint is most compared with IBM Security QRadar, Elastic Security, Rapid7 InsightIDR, Microsoft Sentinel and Wazuh. See our ArcSight Enterprise Security Manager (ESM) vs. Logpoint report.
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