We performed a comparison between Atera and BigFix based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."
"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."
"I would say it's the number one tool for all ITMS."
"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."
"Pricing is definitely my favorite part of it. It is also extremely easy to use."
"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."
"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."
"The most valuable features of this solution are automatic batch matching and unattended support access."
"Pre-packaged support for many third-party applications such as Adobe, Google, Mozilla, Sun (Java), WinZip, and others."
"BigFix is incredibly fast and accurate in patching, reporting, and remediation."
"What I like most is that it is a powerful solution."
"It has improved reliability upon delivery of software and has also helped reduce software expenses. The extensibility of BigFix helps to create custom solutions where we may have considered purchasing something instead."
"It is user-friendly."
"This has very much improved our organization by saving time to deploy thousands of endpoints to our customers."
"Having higher visibility on patching level, on patching successful, and non-successful has been a way that BigFix has improved my organization. Also, the ability to customize the content to do what we need it to do is very powerful and very flexible for us. Finally, in the area of custom interfaces like REST API really gives us the ability to provide for our external customers."
"It is a one-stop tool that allows you to do everything. It supports reporting, vulnerability management, patch management, and configuration. All things can be done in one tool."
"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."
"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."
"The solution is scalable. However, in the past, we did have some issues."
"Customization could be improved."
"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."
"Having more freedom to perform identity access management would be great."
"The billing module has a standard layout which is too limited for my needs."
"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
"There is no support for patch management on SLES on IBM pSeries (only the Intel platform is supported)."
"In-place and OS upgrades can be improved."
"I would like to see API connectivity, built-in API connectors to the standard toolsets, whether it's for your ServiceNow or your Qualys. More API connectivity to make it easier to integrate to other tools."
"I'm looking for them to make big web UI improvements."
"The main shortcoming of BigFix was integration with vulnerability management. If you had a vulnerability in your software and BigFix on the endpoint, you needed integration with Qualys, Tenable, or another vulnerability management solution to fix that. It was like, "Okay, we can identify issues, and get that information back from the endpoint, but what are we doing about it?""
"I would like better support on the backend."
"The self-service application seems to need some work to replace the client UI. There are a lot of pop-ups if you use a baseline as the object that you're setting to a workstation. Unless you're using web UI, the message is not customizable in the user notification."
"I would like to see much better web reporting because as it is now, it's convoluted, basic, it's not modern, and there are limitations to it."
Earn 20 points
Atera is ranked 10th in Patch Management while BigFix is ranked 3rd in Patch Management with 91 reviews. Atera is rated 9.2, while BigFix is rated 8.6. The top reviewer of Atera writes "Pay just one price for unlimited devices and remote features enable easy access to all end points regardless of their location". On the other hand, the top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". Atera is most compared with NinjaOne, Datto Remote Monitoring and Management, N-able N-central, Microsoft Configuration Manager and Kaseya VSA, whereas BigFix is most compared with Microsoft Intune, Microsoft Configuration Manager, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform and Tanium. See our Atera vs. BigFix report.
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