We compared Auvik and IBM SevOne Network Performance Monitoring across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. IBM SevOne NPM users like its modular design, performance management reports, and real-time insights. The solution is also praised for its SNMP data collection and integration with ITSM solutions.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. IBM SevOne NPM could benefit from better SD-WAN capabilities and live maps. Users say the solution could also improve its AI/ML modules and provide more actionable insights.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. Customers reported generally positive experiences with IBM customer service, praising the support team's availability and responsiveness. However, some users said they would rather not have to rely so heavily on support for upgrades.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. The setup process for IBM SevOne NPM is described as quick and uncomplicated, although some users may require extra configuration.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. IBM SevOne NPM is seen as costly, particularly for smaller businesses.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. IBM SevOne NPM offers features such as device maintenance and out-of-the-box reports that contribute to its value.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. IBM SevOne NPM stands out for its real-time insights, integration capabilities, straightforward setup, and top-notch customer service. Users say the solution could improve its AI/ML capabilities and lower its pricing to be more affordable for smaller businesses.
"The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The solution provides detailed device information, including serial numbers, configurations, IP, warranty status, and when the device was purchased. This is very helpful when it comes to replacing old devices."
"In my experience as an MSP, Auvik stood out for its ease of deployment."
"We like the alerts, the network mapping, and the backup of configurations."
"The network map is fantastic. The backup of configs is also valuable. It does SSH into each network device and retains a copy of the configs on the machines as well as the change logs. So, when something suddenly stops, you can compare the configs to see what happened. You can do a side-by-side comparison of the configs to see exactly what changed. That's fantastic."
"Auvik's reliability is impressive."
"The most valuable feature of Auvik is the comprehensive network management it provides."
"The monitoring and alerting are the most valuable features."
"One of the best things about Auvik, and it's why it's one of my go-to products, are the remote access capabilities. Without a VPN and without any other way in, I'm able to get in and work on and troubleshoot my devices through the remote access console. It has multiple options for that and has been very useful and a huge time-saver. That's one of the killer features. It's one of my must-haves and that's why I like it so much."
"It's a great solution for highlighting and discovering useful information regarding our network's elements."
"The most valuable feature is the NMS because that's the core of the system. Without the NMS, the other tools aren't that usable."
"It's given us the ability to create various real-time network performance reports and distribute them to any colleague who can access these reports immediately."
"The automation feature is good because if your CMDB is OK and it is already in sync, then the automation part is good to go."
"We find that the reporting is particularly valuable in terms of not only communicating with our peer teams but also with the executives."
"The feature that I have found most valuable is the scale-up and scale-down. The scale-up is an operation where the CPU boosts-up and then the memory will boost-up. That works awesomely."
"SevOne has rich API capabilities, giving us the flexibility to control what we collect and customize the collection, creation, and manipulation of now metrics as necessary."
"I like SevOne's network flow reporting."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"The visualization of network mapping is good. The only complaint would be that VLANs don't necessarily show up as a regular LAN does. They do show up, but there is some manual tuning you have to do to make that look perfect."
"If the out-of-the-box price was about 30% lower, I think it would have allowed us to purchase it sooner. It definitely costs more than some of the competitors that are out there. It's also better, so I understand why it's a little bit more expensive."
"They may need to add some more integration pieces with different vendors. For example, API keys aren't available for certain vendors. While everything that I have works with Auvik and gets monitored by it, there are a few network items I have that I would like to see deeper integration with..."
"If I could make a wish list of things that I would like to see from Auvik, I would definitely love to see more vendor integration with specific manufacturers. They've got that integration with Cisco, but it would be awesome to also have that with other major brands, such as HP, Dell, and Lenovo. It should have integration with more vendors, and in general, being able to quickly and easily access vendor-specific tools from the portal would be amazing."
"Auvik doesn't communicate very well with Ubiquiti devices and will incorrectly flag facets as down. Compatibility with Ubiquiti is my biggest pain point with Auvik."
"The actual adding of networks, systems, and everything like that is fairly easy, but the problem that I have is getting the metrics out. Specifically, if you go to the Auvik webpage, sign in, and go through the alerts and everything else, they don't offer any plasma display with a red light, green light, or stop light indicating this device is in an error state, down, etc. To get around this, we have to use their API. I had to code an entire interface to work around that lack of information."
"The network map and dashboard can be difficult at times because they do not scale very well. You have to either view the map itself or the dashboard itself."
"They can definitely build more alerts."
"Software upgrades can be tricky is not easy."
"There is no service mode setup in this monitoring tool if you want to snooze alerts for any specific amount of time, to account for any activity change or major incident."
"We previously have had discussions on some reporting enhancements. So, we raised a feature request, which was delivered from SevOne."
"The reports are easy to configure but they are a bit outdated in terms of appearance and visualization."
"In terms of having a complete view of our network performance, I would rate it a nine out of 10. The reason for not giving it a 10 is that there is no packet capture associated with SevOne, but we do have other tools in place to do that."
"The one area with room for improvement is probably administration. They added data insights to make a better user experience, but I'd like to see some improvements in the way the system's administered."
"There are some tweaks and enhancements that I've already requested. One is to be able to make changes per device rather than as a global setting. That has to do with naming. It's minor."
"I would like to see live maps as an added feature. Also, build modules on AI and EML to provide better data insights that would proactively tell us what we should be looking after."
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Auvik Network Management (ANM) is ranked 3rd in Network Monitoring Software with 153 reviews while IBM SevOne Network Performance Management (NPM) is ranked 39th in Network Monitoring Software with 53 reviews. Auvik Network Management (ANM) is rated 8.8, while IBM SevOne Network Performance Management (NPM) is rated 8.4. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, SolarWinds NPM, Zabbix and Domotz, whereas IBM SevOne Network Performance Management (NPM) is most compared with Instana Infrastructure Monitoring, LogicMonitor, SolarWinds Network Device Monitor, NETSCOUT nGeniusONE and Splunk Enterprise Security. See our Auvik Network Management (ANM) vs. IBM SevOne Network Performance Management (NPM) report.
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