BeyondTrust Privileged Remote Access vs Splashtop Remote Support comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary

We performed a comparison between BeyondTrust Privileged Remote Access and Splashtop Remote Support based on real PeerSpot user reviews.

Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed BeyondTrust Privileged Remote Access vs. Splashtop Remote Support Report (Updated: May 2024).
772,679 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's a stable product. Based on the demos and interaction with it, it was stable.""The visibility of the solution's Vault works as it is supposed to: out-of-the-box for domain accounts, endpoints, and local accounts associated with discovery jobs.""We can truly elevate our admin rights while we're in there to fully take control of a system and manage it as if it was sitting right here on our desk. Most of the organization has gone to remote work or work from home. With that being the case, this solution allows us to be able to still work with our end-users, even though they're not always sitting on our network.""One of the features that I really like about it is the ability to set a start date, time, and end date for the access. For example, you can set the access for a person from tomorrow, Monday, or Tuesday and ending on a specific period of the day or a specific date. That's really quite helpful.""The product has improved remote support capabilities since it works fine.""PRA stands on its own as a full solution. This is important because it reduces the need to maintain a lot of different services. Also, the integration between those services are sometimes not easy to maintain. So, having a solution like BeyondTrust Privileged Remote Access reducing our workload gives us enough time to work on our other issues. The system just runs and does what it is supposed to do.""When it comes to the Privileged Remote Access (PRA) solution, instead of depending on a VPN client, from Cisco or any other vendor, we can directly use this product from the internet. It is very easy to do the implementation, and it is easy for every user to access the server from outside of their organization. They can open the URL and put their name and password, and it'll do the multi-factor authentication. They can easily access the server. Prior to this solution, the users had to log into the VPN, which is not required with BeyondTrust. Now, they can use their computer over the internet.""We like the integration with Active Directory. It allows us to discover the endpoints and user accounts that need protection. It's a good way of securing our privileged access."

More BeyondTrust Privileged Remote Access Pros →

"The ability to use mobile devices is helpful because we can support our clients from anywhere.""The initial setup is simple.""The solution is very fast.""The tool's most valuable features are pricing and easy management."

More Splashtop Remote Support Pros →

Cons
"The issue I found with the product revolves around the fact that RDP and SSH sessions take too much time, making it an area of concern where improvements are required.""The solution's Vault is a nice feature. It helps to securely share a security password in teams, but it is not at the level of a password management solution. So, it is just really a vault. We were expecting to have more features to better manage passwords, but that is something that you can work around if you also have a password safe solution. I would like them to have features like password rotation or password auditing, e.g., old passwords.""Its management is through two different portals, and you can't get from one portal to the other. I have to literally open up another website and go into it a different way. There are no inner links between the two. They should interlink the actual virtual server and the appliance. In general, there should be one interface for management for admins.""There is no connectivity to the appliance side. There is no API, and it is just difficult for me to capture what version the device is on without going in and doing screenshots. It is a little too secure in that regard, where they don't even trust their product owner. Since a lot of hacks come from the inside, they are probably doing what they need to do out of necessity. It is just that I have to work pretty hard to produce compliance data on the box.""One of our gaps or pain points is having multi-factor authentication at the endpoint and using the PRA password injection from BeyondTrust, which does not work in our environment. We can only have MFA at the login of BeyondTrust to check out the password. Therefore, we can't meet our security requirements of having it on the endpoint.""The integration client, backup solution, and SSO setup and provisioning could be improved. There isn't any documented or supported user provisioning currently, which slows down the processes of onboarding and assigning permissions. I would like to see this improved soon.""Changing your password should be simplified, and there should not be a charge for it.""They could probably integrate a wizard or something like that to add a new use case. It could be something that makes it easier to add a new use case."

More BeyondTrust Privileged Remote Access Cons →

"The integration features could be better.""Splashtop Remote Support needs to improve customization.""The solution should add more options and tools for shortcuts, administration, etc.""The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

More Splashtop Remote Support Cons →

Pricing and Cost Advice
  • "The price is pretty expensive, but you get what you pay for and this is a great product."
  • "I wish it was a little bit cheaper, but when a product is as solid as this, I understand what the cost does. It helps them to make sure it stays that way. If you want a reliable, solid product, you're going to pay more."
  • "Don't get into a situation where you are licensing per desktop or per person until you fully understand the licensing."
  • "My client found the solution a bit expensive but considering their use case and requirements, they didn't have any other choice. As far as I know, implementation and licensing are the only costs."
  • "I wasn't directly involved in the licensing and pricing, but I can say that PRA is licensed per endpoint added to the Vault. I would advise users to take frequent exports of their license usage package; it's a simple feature that provides a spreadsheet of every machine in the Vault. This helps to cut down on duplicate licenses, which can happen by adding the same endpoint using an IP address and a fully qualified domain name, for instance. The implementation is an additional cost, and they offer several tiers, so the price varies. There are also some optional add-ons, so I would advise people to research the product well and find out precisely what they need regarding features. The Advanced Web Access add-on provides some required functionality when interfacing with websites; that's one to consider."
  • "Its price is pretty good for the features and services that it provides. It is not outrageous. I'm not aware of any additional charges or anything like that."
  • "PRA was one of the cheapest solutions that we evaluated."
  • "Though the solution was a bit expensive, the overall pricing was average."
  • More BeyondTrust Privileged Remote Access Pricing and Cost Advice →

  • "The licensing fees are less than $400 per year."
  • "The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
  • More Splashtop Remote Support Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
    772,679 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The product has improved remote support capabilities since it works fine.
    Top Answer:The issue I found with the product revolves around the fact that RDP and SSH sessions take too much time, making it an area of concern where improvements are required. The product should be able to… more »
    Top Answer:I use the tool in my lab. I am involved in the product's testing phase in my lab, where I am trying to check out the solution.
    Top Answer:The tool's most valuable features are pricing and easy management.
    Top Answer:Splashtop Remote Support needs to improve customization.
    Top Answer:We use Splashtop Remote Support for the remote server support.
    Ranking
    6th
    out of 59 in Remote Access
    Views
    1,508
    Comparisons
    970
    Reviews
    15
    Average Words per Review
    1,269
    Rating
    8.3
    17th
    out of 59 in Remote Access
    Views
    1,426
    Comparisons
    1,198
    Reviews
    1
    Average Words per Review
    146
    Rating
    8.0
    Comparisons
    Also Known As
    Bomgar Privileged Access
    Learn More
    Overview

    BeyondTrust Privileged Remote Access (formerly Bomgar Privileged Access) lets you secure, manage, and audit vendor and internal remote privileged access without a VPN.

    Privileged Remote Access provides visibility and control over third-party vendor access, as well as internal remote access, enabling your organization to extend access to important assets, but without compromising security.

    Features include:

    - Privileged Access Control: Enforce least privilege by giving users the right level of access.

    - Monitor Sessions: Control and monitor sessions using standard protocols for RDP, VNC, HTTP/S, and SSH connections.

    - Reduce the Attack Surface: Reduce attacks by consolidating the tracking, approval, and auditing of privileged accounts in one place and by creating a single access pathway.

    - Integrate with Password Management: Inject credentials directly into servers and systems with just one click, so users never need to know or see plain text credentials.

    - Mobile & Web Consoles: Use mobile apps or web-based consoles anytime, anywhere.

    - Audit & Compliance: Create audit trails, session forensics, and other reporting features by capturing detailed session data in real-time or post- session review, and provide attestation reports to prove compliance.

    Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

    Sample Customers
    Horizon Beverage, Air Liquide, Gateway Bank of Florida
    Toyota, AT&T, Isuzu, Goodwill
    Top Industries
    REVIEWERS
    Comms Service Provider21%
    Security Firm14%
    Government14%
    Wholesaler/Distributor14%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm10%
    Government9%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Comms Service Provider8%
    Government7%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business50%
    Midsize Enterprise15%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise13%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business42%
    Midsize Enterprise12%
    Large Enterprise46%
    Buyer's Guide
    BeyondTrust Privileged Remote Access vs. Splashtop Remote Support
    May 2024
    Find out what your peers are saying about BeyondTrust Privileged Remote Access vs. Splashtop Remote Support and other solutions. Updated: May 2024.
    772,679 professionals have used our research since 2012.

    BeyondTrust Privileged Remote Access is ranked 6th in Remote Access with 21 reviews while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. BeyondTrust Privileged Remote Access is rated 8.6, while Splashtop Remote Support is rated 8.0. The top reviewer of BeyondTrust Privileged Remote Access writes "Our support team can do so much more without having to actively engage our customers, which saves us time and money". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". BeyondTrust Privileged Remote Access is most compared with CyberArk Privileged Access Manager, Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), WALLIX Bastion, BeyondTrust Remote Support and BeyondTrust Password Safe, whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, Parsec, TeamViewer and LogMeIn Rescue. See our BeyondTrust Privileged Remote Access vs. Splashtop Remote Support report.

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.