We performed a comparison between Bitdefender MDR and Sophos MDR based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The case interface is Binary Defense MDR's most valuable feature."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"Bitdefender MDR's integration capabilities have been smooth, leveraging cloud-based and various threat intelligence feeds. Bitdefender's array of technologies, including remote mapping and machine learning, with numerous patents, ensures effective threat management."
"If you're looking at an enterprise with centralized control, you can actually push the policies to all your clients' endpoints easily across VPNs."
"It's easy to use."
"A lot of the AI that is running in the background that deals with the response on different detections is important, and the learning from the labs themselves is also very important. That's where they set themselves apart from others. A lot of the other products that are out there on the market probably have a lot more bells and whistles, but they are not necessarily directed at the heart of what MDR should do, at least in my opinion. Everybody is entitled to their own opinion, and in my opinion, if you're getting back to the basics and doing what its true intention is, they've done a very good job in comparison to others."
"We find it extremely effective. We probably have over 500 endpoints, and we have not had any reports of viruses since we have installed it. It is very reliable."
"A user cannot uninstall or disable the tool from their systems. It has ransomware blocking and zero-day threat protection. The tool also alerts us whenever a system or device has been compromised. It has a web control feature to manage website categories."
"I like the EDR feature."
"The product’s most valuable feature is ease of use."
"The most valuable aspect of this solution is the ability to interact with the firewall and workstations seamlessly to shut down the threats. Additionally, you are able to control the workstations remotely."
"The tool's ability to work with security threats is competitive. The best part is monitoring and the way we receive automated emails and updates. When an issue arises, a ticket automatically gets raised, clearly outlining the necessary actions to be taken from our end."
"It is a stable solution...It is a scalable solution."
"The product's most valuable feature is its ability to view environmental activities."
"The product’s most valuable feature is rapid response."
"Sophos MDR has improved the threat detection process by identifying and addressing the issues before they become severe."
"It is stable and scalable. It has good technical support."
"The current reporting system could benefit from improvement."
"I would like to get more reports from Binary Defense about what they're blocking."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"We found a couple of bugs in the user interface."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"We need more updates as there are always more threats coming."
"For improvements, focusing on the commercial viability of markets like India could make it more accessible. The pricing structure, especially for price-sensitive markets like those in Asian countries."
"They're doing a really good job. The throughput and the response time can always be better, but there's already a solution out there. It depends on how much and what tier you want to be a part of. The way they're designed is that if you pay for it, you can have a turnaround time in a very short amount of time. If you don't pay for it, your response time is going to be a little bit less. That can always be improved, no matter what tier you're on. It could be in terms of tech support, or it could also be things like getting the reports and getting the summary back from the labs. When something is detected, what did it all entail? There are a lot of those things. It's not all in one, but all of those are different branches."
"Bitdefender MDR consumes too many resources during scanning which further affects developers' productivity."
"They can improve their support a little bit. We've had some issues with some of the installations in terms of getting the installation, configuration, and flows correct, and sometimes, their support is not as simple and easy to deal with as we'd like."
"Integration capabilities are not as rich as other tools like CrowdStrike's. Bitdefender wasn't as feature-rich in that aspect."
"The automatic backup isn't very big."
"The product's pricing could be less expensive."
"The only challenge we face with the tool is the pricing. Clients often compare it with other products in the market and try to negotiate prices. This concern has caused some challenges in closing deals. Otherwise, as a product, we have no worries."
"Multitenancy features of Sophos Managed Threat Response should be improved. You cannot use the solution for multiple clients."
"Its technical support could be better."
"Sophos MDR's support and basic training of their devices could be improved."
"It could be more secure."
"Once in a great while, an update fails."
"It is a bit expensive. It could be cheaper. There are many competitive products in the market, like Kaspersky, McAfee Antivirus, and more."
Bitdefender MDR is ranked 15th in Managed Detection and Response (MDR) with 8 reviews while Sophos MDR is ranked 5th in Managed Detection and Response (MDR) with 22 reviews. Bitdefender MDR is rated 9.0, while Sophos MDR is rated 8.6. The top reviewer of Bitdefender MDR writes "Easy to use with a free trial period and automatic backup capabilities". On the other hand, the top reviewer of Sophos MDR writes "Proactive protection, scalability, and cloud-based efficiency". Bitdefender MDR is most compared with Huntress, CrowdStrike Falcon Complete, SentinelOne Vigilance, Arctic Wolf Managed Detection and Response and Secureworks Taegis ManagedXDR, whereas Sophos MDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Arctic Wolf Managed Detection and Response, Trend Micro Managed XDR and Huntress. See our Bitdefender MDR vs. Sophos MDR report.
See our list of best Managed Detection and Response (MDR) vendors.
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