We performed a comparison between BMC Atrium CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It allows me to easily manage my data: Cleanse, load, and report on it."
"The rules functionality makes it easier to classify data for different groups."
"The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes."
"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"This solution has improved our tracking."
"Atrium Integrator allows me to manage my data, with regular updates, etc. and integrate with multiple systems."
"This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."
"Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."
"The stability is about the same as other platforms. It's not perfect, but it's pretty good. The scalability of the solution is good."
"ServiceNow is basically a go-to when it comes to Remedy and ticket management."
"The most valuable feature of ServiceNow CMDB is that it provides transparency and tracking of CI usage across multiple process owners or service owners."
"It has helped in tracking hardware and software and reducing overall costs."
"The centralization in general is great. You get one version of the truth when you have a CMDB because it's all centralized."
"I like ServiceNow CMDB's discovery tools. If you have discovery tools and the discovery tools are built around a philosophy of mapping, then we can implement a top-down architectural mapping of the elements in the upper structure and create your CI."
"The support of the whole infrastructure is one of the main features that makes ServiceNow CMDB suitable for every type of company. It integrates with all other modules like change, business management, HR, and customer service management."
"ServiceNow excels in integration and is considered the best tool in the market for this purpose."
"BMC Atrium CMDB could improve if they had a cloud version and made the interface better."
"We would like the service modelling functionality of this solution to be improved."
"Recently, improvements have been more focused on the interface side."
"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"I am just waiting for the new release with the new enhanced UI."
"Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line."
"Definitely, the price needs to be lower because there are clients that I work with who cannot afford ServiceNow. I have to end up proposing alternate solutions to fit their budget."
"I don't think it's a failure of Service Now or something that they don't offer, but I haven't seen any training modules."
"It depends on the implementation, but the out-of-the-box product tends to be fixed on the support people. From a linear standpoint, I would like to see a certain number of fields on a table and a related list to describe the support personnel."
"I'm still learning about CMDB's capabilities, so I haven't seen anything that I want added yet."
"I wish we didn't have to pay for additional modules. For example, the vulnerability module is at an additional cost so that we can pull the Qualys scans and actually have automated tickets involved. If that workflow can also be part of that, it would be nice."
"There are areas that could be improved, but that's a longer discussion. It all depends on what you are looking to do with it and then it becomes an issue of how do you configure the CMDB accordingly."
"Integration is complicated and requires advance scripting and customization to complete it. It would be good to have the ability to customize the UI."
"There could be room for enhancing customization capabilities."
BMC Atrium CMDB is ranked 4th in Configuration Management Databases with 6 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. BMC Atrium CMDB is rated 9.2, while ServiceNow CMDB is rated 8.6. The top reviewer of BMC Atrium CMDB writes "Serves as a repository for storing configuration items, encompassing both physical and logical entities". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". BMC Atrium CMDB is most compared with , whereas ServiceNow CMDB is most compared with Device42, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB. See our BMC Atrium CMDB vs. ServiceNow CMDB report.
See our list of best Configuration Management Databases vendors.
We monitor all Configuration Management Databases reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.