We performed a comparison between BMC Helix Discovery and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The data models are the most useful aspect of the solution."
"BMC Helix Discovery is very intuitive."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"A valuable feature concerns the ability to integrate with different solutions."
"The most valuable feature is the automated service mapping."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"The solution is very stable and powerful."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"It would be nice to see more updates to the solution."
"The license model could be more flexible and cheaper pricing."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"The product is not fully automated."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"A review of end of life data would be nice."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"Management of its own application infrastructure and integrations with other BMC tools."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
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BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while SymphonyAI IT Service Management is ranked 12th in IT Asset Management with 5 reviews. BMC Helix Discovery is rated 8.6, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". BMC Helix Discovery is most compared with ServiceNow, Device42, BMC Remedy , ServiceNow Discovery and Qualys VMDR, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, IBM SmartCloud Control Desk and Microsoft Configuration Manager. See our BMC Helix Discovery vs. SymphonyAI IT Service Management report.
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