We performed a comparison between BMC Remedy and Snow License Manager based on real PeerSpot user reviews.
Find out in this report how the two License Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The solution is extremely user-friendly."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"The solution offers some very good features."
"The service management features are beneficial – very good."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The discovery is excellent. It is agent-based, and it can also operate without one as long as there is an inventory source, such as SCCM. It may take data from the SCCM and normalize it to provide a very clear idea of what the hardware is, what software is running on it, what versions of that software are available, when is the end-of-life, and when they are no longer supported. All of that information is available."
"The product's initial setup phase is very easy."
"The solution must be flexible."
"BMC Remedy's change management module needs enhancement."
"The upgrade process could be better. It would be a good improvement."
"Could be more user friendly for admins to manage."
"Continuous improvement is recommended."
"The tool is very old."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The dashboards provided by the solution have certain shortcomings, making it in areas where improvements are required."
"The support is an area that can be improved. As resellers, we are doing the first-level support because we have trained certified engineers, and we provide support. Because we are in India and they do not have a support center in India, the turnaround time for tickets could be improved. We have to rely on Australia for support."
BMC Remedy is ranked 1st in License Management with 23 reviews while Snow License Manager is ranked 3rd in License Management with 2 reviews. BMC Remedy is rated 8.0, while Snow License Manager is rated 8.0. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Snow License Manager writes "It is very easy to use, maintain and deploy". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, ManageEngine IT Asset Management and BMC Track-It!, whereas Snow License Manager is most compared with . See our BMC Remedy vs. Snow License Manager report.
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