We compared Zabbix and Checkmk based on our user's reviews in several parameters.
Zabbix stands out for its comprehensive monitoring capabilities, customization options, and excellent customer service, while Checkmk is praised for its monitoring capabilities, reporting options, and ease of use. Zabbix users commend its performance and flexibility, while Checkmk users appreciate its ease of navigation and detailed reporting. Both products offer reasonable pricing and positive ROI, but Zabbix users suggest improvements in the user interface and integration capabilities, while Checkmk users seek enhancements in user-friendliness, documentation, alerts, and scalability.
Features: Zabbix stands out for its extensive customization options, while Checkmk impresses with its comprehensive reporting capabilities. In addition, Zabbix offers robust performance and intuitive dashboards, while Checkmk provides real-time insights and customizable reports.
Pricing and ROI: Zabbix offers a reasonably priced solution with a flexible licensing model, while Checkmk has found to be reasonable and affordable. Zabbix emphasizes a straightforward setup process, whereas Checkmk offers an easy setup process without any associated costs. Both products have received positive feedback from users regarding their setup cost., Zabbix users praise its performance and customization options, helping improve efficiency and prevent costly incidents. Checkmk users report significant improvements in monitoring efficiency and effectiveness, resulting in time and cost savings.
Room for Improvement: Zabbix users request improvements in user interface, documentation, customization options, and integration capabilities. Checkmk users express concerns about interface design, documentation, alerting system, scalability, and performance in larger networks.
Deployment and customer support: The reviews for Zabbix and Checkmk indicate that the time required to establish a new tech solution varies among users. Some users of Zabbix spent three months on deployment and a week on setup, while others required a week for both deployment and setup. Checkmk also had users reporting varying durations, with some taking three months for deployment and an additional week for setup, and others taking only one week for both. The context in which users use the terms "deployment" and "setup" should be considered when evaluating these timeframes., Zabbix's customer service is highly praised for their promptness, helpfulness, and strong commitment to resolving issues efficiently. Checkmk's customer service is appreciated for their prompt response, helpful assistance, and reliable solutions.
The summary above is based on 28 interviews we conducted recently with Zabbix and Checkmk users. To access the review's full transcripts, download our report.
"The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable features of Checkmk are its resource monitoring, infra monitoring, and log factor configuration."
"The initial setup of Checkmk was easy...It is a very stable solution."
"We can monitor multiple sites using the product."
"The most valuable feature of the solution is that it has a lot of different pieces, and they all work together...It is a very scalable solution. Scalability-wise, I rate the solution a ten out of ten."
"I really like the auto-discovery feature."
"It's versatile, scalable, and easier to use compared to other solutions like Nagios and OMD."
"The initial setup was not complex."
"Zabbix is very easy to implement."
"In terms of customization and integration, we have more flexibility. We can automate configurations, define deletion rules, and customize based on the needs. The client interface allows for further configuration, making it quite comprehensive."
"It not only provides the preconfigured item monitoring feature, but it is also easy to configure custom items."
"They've already added extra features, such as noise-canceling and facial recognition, which is great."
"The most valuable features are the monitoring and the ease with which we can set it up at customer sites with our custom Zabbix proxy and tools."
"The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."
"During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"If an alert is generated for a specific pattern in the log, and if Checkmk catches that log, it will stay there even after the alert is resolved."
"The initial setup is a bit complex."
"It is easy for tech-savvy people, but newcomers might find it intimidating."
"Sometimes we receive alerts, and it can become annoying when you acknowledge an alert. It is very clunky when you acknowledge the alert. The process is not very intuitive, and there are instances where it feels a bit cumbersome to acknowledge an alert."
"I think that the integration and the exporting of the data collected are areas where Checkmk lacks but should try to improve the most."
"In Checkmk, the documentation can probably be improved a bit more."
"The solution needs to add remote features."
"My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement."
"Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers."
"The user interface could be better."
"The documentation could be improved."
"Sometimes, the documentation is a little bit written in Estonia – a country in Europe. The language barrier and translation to English can sometimes make it difficult to understand what they're trying to get at. It's just a language thing."
"There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast."
"The stability could be better."
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Checkmk is ranked 21st in Network Monitoring Software with 6 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. Checkmk is rated 8.6, while Zabbix is rated 8.2. The top reviewer of Checkmk writes "A reasonably priced tool for system and application monitoring". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Checkmk is most compared with Icinga, Netdata, Centreon, Observium and Nagios XI, whereas Zabbix is most compared with Centreon, SolarWinds NPM, Nagios Core, Nagios XI and Amazon CloudWatch. See our Checkmk vs. Zabbix report.
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