We performed a comparison between Clarity SM and SCSM based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has a good GUI interface."
"the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."
"It helps when you have an incident or performing a problem change management process."
"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."
"When users have a problem, they report using Service Desk and it is very useful for this."
"It's fairly easy to use, from a UI standpoint."
"The use, from administrative stance, is pretty simple; and even from an analyst and employee's stances. It's an easy to use system, as far as ticketing systems go, because some of them can be really inundating and complex."
"The most valuable features are the requests and incident tracking."
"For our cloud-based deployment of SCSM, the Autopilot is the best feature."
"This solution is easy to use."
"The most requested feature from our customers is the helpdesk ticketing system."
"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"I like the reporting service. SCSM has a good reporting service and analysis service for analysis requests."
"The solution is quite easy to integrate with other Microsoft products."
"It is a simple solution that is easy to configure."
"I've used SCSM a lot, and its features are valuable."
"The UI needs to be upgraded."
"The interface for the users is a bit old-fashioned and not user-friendly."
"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."
"They really want user names in the document owner and subject expert fields, and that is just not practical."
"Compared to some of the other products, I think we are bit behind."
"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."
"The cost of this solution is too high, which is why we're leaving."
"We would like more information about all the configurations that we have on our infrastructure side."
"They need more integration with open-source products."
"The solution could be more simple. For example, it takes a lot of work to create reports. It runs on Microsoft SQL queries. Creating custom reports on ManageEngine takes less work from the administrator."
"We would like to see a web-based interface that works on mobile devices."
"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."
"I have found SCSM not adequate enough to carry out some functions."
"Once we had an issue with a desktop download that would not open."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"The price of this solution is high and it needs to be cheaper."
Clarity SM is ranked 18th in IT Service Management (ITSM) with 107 reviews while SCSM is ranked 11th in IT Service Management (ITSM) with 23 reviews. Clarity SM is rated 7.8, while SCSM is rated 7.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support. See our Clarity SM vs. SCSM report.
See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.
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