We performed a comparison between Clarity SM and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."
"The in-service catalog is quite useful."
"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."
"We especially like the look of xFlow. That looks very personal, so they can keep track of how things are going with their ticket, if it has been worked on, what the status of it is. It seems to be a little more user friendly. The user can see more from a distance right away."
"Scalability is very good. We have scaled to more users and more functionality."
"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."
"As of late, I really like the BI functions."
"The solution's back-end architecture is very good for end users."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"They really want user names in the document owner and subject expert fields, and that is just not practical."
"Right now, you have to create the Scoreboards individually for roles or users. If they could separate that functionality, and create the scoreboards separately, and then just link scoreboards to roles and users - that way you could reuse the same ones - that would be a huge benefit. I know, because they're a nightmare to manage at times."
"More user experience in the look and feel of the application. "
"The upgrade was pretty complex."
"The SDM administration and customisation needS deep information about architecture and vendor support continuously."
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
"The UI needs to be upgraded."
"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews while Serviceaide ChangeGear is ranked 30th in IT Service Management (ITSM). Clarity SM is rated 7.8, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas Serviceaide ChangeGear is most compared with ServiceNow, BMC Helix ITSM and Zoho Desk. See our Clarity SM vs. Serviceaide ChangeGear report.
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