We performed a comparison between Clarity SM and Splunk On-Call based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The value for the clients is that you can save information in the application and get reports with that information."
"It's fairly easy to use, from a UI standpoint."
"The view it provides into who's doing the work."
"It also provides the front end for the employees too. It's pretty basic, but it gives them the means to reach out to IT so they don't have to pick up the phones."
"We are benefiting by being able to put time to what our technicians are doing."
"Scalability is very good. We have scaled to more users and more functionality."
"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The most valuable feature of the solution is helpdesk escalation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The UI needs to be upgraded."
"We went from 12.1 to 14, so there was a lot involved in it. The issues we had were migration issues, getting our information from one place to the next and making sure everything was as everyone needed."
"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."
"The product needs to have a better user experience in the interface and mobile functionality."
"Right now, you have to create the Scoreboards individually for roles or users. If they could separate that functionality, and create the scoreboards separately, and then just link scoreboards to roles and users - that way you could reuse the same ones - that would be a huge benefit. I know, because they're a nightmare to manage at times."
"Ease of support and upgrades need much improvement."
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"It doesn't yet have the ability to integrate with other products."
"The solution can be improved by including a wider list of permissions."
"The third-party configuration tool could be easier to use."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"There could be improvements with communicating an incident or alert."
"Should have more YouTube webinars."
Clarity SM is ranked 18th in IT Service Management (ITSM) with 107 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. Clarity SM is rated 7.8, while Splunk On-Call is rated 8.6. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic, Everbridge IT Alerting and JIRA Service Management.
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