We performed a comparison between Control-M and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The web interface is handy. It's easy to use, and Control-M provides you with the necessary materials to understand the features and perform various tasks."
"It is very easy to use. The HA feature is also very good."
"Workload Archiving is a very good feature for us. It helps with our customer requirements in terms of reporting and auditing... Previously, when we didn't have any archive server, we managed the data in Control-M with man-made scripts, and we would pull the data for the last 365 days, or three or four months back. Since we installed the archiving, we have been able to pull the data, anytime and anywhere, with just one click."
"There is a batch monitoring tool called Batch Impact Manager, which proactively warns when processing is behind and SLAs are in jeopardy of being missed."
"We use Control-M for maintenance on our Oracle and SQL Server databases. It automates maintenance on packages, including standard procedures on the databases themselves, snapshots, checking integrity, verifying the RDBMS of the databases, etc. It ensures they aren't clogged and that they are running smoothly and that there aren't any jobs stuck, eating up the performance of the server or any of the CPU cores."
"We used Control-M's Python Client and cloud data service integrations with AWS and, as a feature, it was very customizable. It gave us a lot of flexibility for customizing whatever data maneuver we wanted to do within a pipeline."
"The most valuable features are the Advanced File Transfer and the manage file transfer. They make transferring files securely seamless. It's very easy to set up, get deployed, and have it transferred to and from vendors. As long as we can get our firewall rules implemented at a decent time, it's very easy and seamless to get important files transferred in a secure manner."
"The initial setup is largely straightforward."
"It's probably the best product out there."
"The iTerm suite is also crucial for visibility and optimization."
"The solution effectively automates business processes."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"It's scalable."
"The product has a flexible interface for development."
"The infrastructure updates could use improvement. Some of the previous updates that we have run to get to version nineteen were troublesome. So, a more seamless upgrade path for the infrastructure components would be useful. I don't know if they have replaced that in version 20 or if version 20 has an easier path, but I would like to see the upgrade from one version to the next version be a little smoother."
"We did encounter a few scalability issues. Sometimes, there are too many jobs in our environment on different servers, but that’s not the tool issue, we can simply increase the FS size. However, that requires bank cost; hence the scalability issue."
"The infrastructure could be improved."
"With the current version update, I'm not sure why we needed a separate database upgrade. Why not put it all in one package? Previously, you could do it either via a manual upgrade or an in-place upgrade but it wasn't separate."
"Right now, Control-M is the leader in EMA analysis, which is similar to Gartner. However, clients want to invest in a strong technology, and therefore this product needs to keep up with the high expectations set for it."
"I talked to Control-M guys back in October or November when they had a gathering here in Atlanta. We talked about not being able to go back in history in Helix Control-M for more than two weeks. We submitted a request for enhancement. They told us that they are working on it, and they are thinking of expanding that to 30 days. We would like to see it expand to 90 days, but they are working on it."
"We would recommend modernizing the look and feel of Control-M. They also need to move towards more self-service and development in their environment. It's very antiquated."
"Advanced File Transfer (AFT) has limitations that cause us to use a bit more licensing than we feel is appropriate."
"We cannot perform GUI automation using the tool."
"There can be gaps in integration."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"I would like a user experience module to be added."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"Efficiency of some features could be improved."
Control-M is ranked 3rd in Process Automation with 110 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. Control-M is rated 8.8, while ServiceNow Orchestration is rated 8.2. The top reviewer of Control-M writes "We have seen quicker file transfers with more visibility and stability". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". Control-M is most compared with AutoSys Workload Automation, IBM Workload Automation, Rocket Zena, Automic Workload Automation and OpCon, whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Nintex Process Platform, BIC Process Execution and BMC TrueSight Orchestration. See our Control-M vs. ServiceNow Orchestration report.
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