We performed a comparison between CRITICALSTART and Fortinet FortiSOAR based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The automation feature is valuable."
"The AI and ML of Azure Sentinel are valuable. We can use machine learning models at the tenant level and within Office 365 and Microsoft stack. We don't need to depend upon any other connectors. It automatically provisions the native Microsoft products."
"We’ve got process improvement that's happened across multiple different fronts within the organization, within our IT organization based on this tool being in place."
"I've worked on most of the top SIEM solutions, and Sentinel has an edge in most areas. For example, it has built-in SOAR capabilities, allowing you to run playbooks automatically. Other vendors typically offer SOAR as a separate licensed solution or module, but you get it free with Sentinel. In-depth incident integration is available out of the box."
"We can use Sentinel's playbook to block threats. It covers all of the environment, giving us great visibility."
"The product can integrate with any device."
"One of the most valuable features is that it creates a kind of a single pane of glass for organizations that already use Microsoft software. So, when they have things like Microsoft 365, it is very easy for them to kind of plug in or enroll those endpoints into the Azure Sentinel service."
"Free ingestion for Azure logs (with E5 licence)"
"The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools."
"My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing."
"There is a team of people who monitor our traffic and processes 24/7, so if anything raises a flag or alert, it will escalate back to me right away. That's the most incredible part: Humans working behind the scenes 24/7 to monitor our networks."
"From where we were prior to going into them, the service has increased our analysts’ efficiency to the point that they can focus on other areas of the business. It gives me the ability to allow analysts to do Level 3 and 4 work and stay out of the weeds of the alerts, where you tend to get alert fatigue. The service takes care of much of the Tier 1 and Tier 2 triage. It is more effective than what we had been used to, because it allows the filtering of Level 1 and Level 2 type alerts to be taken care of. This leaves less for us to handle, which is a good thing."
"The new mobile app is awesome. It is one of the best I've ever seen. It's much better than its predecessor. It's more intuitive, a whole lot easier to navigate and get where you need to go. It's less repetitive and just generally easier to use. It allows me to not have to be sitting at my computer all the time. I can be on my phone or tablet or wherever I'm at. It makes it a lot easier to answer tickets and do that kind of thing."
"The main difference between the other options and this one is the quality of the personnel within the SOC. It's their knowledge and depth and the way they handle customers."
"There are two parts of CRITICALSTART's services that are most valuable to us. The MDR solution where they monitor our computers, laptops, and users across the board; and their knowledge of Palo Alto firewalls."
"Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives."
"The reputation of the brand is very good."
"The most valuable feature of Fortinet FortiSOAR is the number of available connectors and the simplicity to start to automate."
"The most valuable feature of Fortinet FortiSOAR is the playbook, which has to be defined to apply the policies."
"The product can be automated for network security purposes. The solution offers a great security automation response."
"It's great that the solution is integrated with FortiAnalyzer."
"The solution is easy to implement and includes 450 built-in connectors."
"It is a scalable solution...The implementation phase of the product was not tough or difficult."
"It has a quick detection and response time."
"The only thing is sometimes you can have a false positive."
"Sentinel can be used in two ways. With other tools like QRadar, I don't need to run queries. Using Sentinel requires users to learn KQL to run technical queries and check things. If they don't know KQL, they can't fully utilize the solution."
"They could use some kind of workbook. There is some limitation doing the editing and creating the workbook."
"If Sentinel had a graphical user interface, it would be easier to use. I would also like it to be more customizable."
"We'd like also a better ticketing system, which is older."
"If Azure Sentinel had the ability to ingest Azure services from different tenants into another tenant that was hosting Azure Sentinel, and not lose any metadata, that would be a huge benefit to a lot of companies."
"We do see continuous improvement all the time, however, I haven't got a specific feature that is lacking or not well designed."
"When it comes to ingesting Azure native log sources, some of the log sources are specific to the subscription, and it is not always very clear."
"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."
"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."
"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with those tools. They have base integrations with everything, and we haven't come across anything. They should just continue to build on that API interface between their applications and other third-party consoles."
"It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority."
"They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us. For example, if a locked account shows up, they could do a little extra digging to verify that the locked account was due to a bad password on the local system. They could just do a little extra digging within the Splunk environment instead of pushing it onto us to go do that extra little digging."
"There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design."
"In terms of responsiveness, when I open up an alert, sometimes it takes a bit of time to load. However, it only happened once or twice."
"The UI has become slower but it's not something I would call them out on."
"Technical support could be improved."
"The solution doesn't connect well with the network devices."
"I have found that Fortinet FortiSOAR needs a lot of improvement. The Orchestration needs to be improved."
"The technology and integrations are important so should continue to be enhanced."
"The area that needs improvement is integration with multiple third-party vendors."
"Fortinet's tech support overall is not great when they are at their best."
"I don't currently see where the solution is lacking features. For us and for our clients it works very well and we're pleased with it."
"The UI design of the solution needs to be changed since it can get difficult for a newbie to operate."
Earn 20 points
CRITICALSTART is ranked 29th in Security Orchestration Automation and Response (SOAR) while Fortinet FortiSOAR is ranked 10th in Security Orchestration Automation and Response (SOAR) with 12 reviews. CRITICALSTART is rated 9.4, while Fortinet FortiSOAR is rated 7.4. The top reviewer of CRITICALSTART writes "Offers the ability to close review tickets or alerts through a mobile phone and to interact with engineers on their side via the app". On the other hand, the top reviewer of Fortinet FortiSOAR writes "A stable solution that has a number of available connectors and is simple to automate". CRITICALSTART is most compared with Arctic Wolf Managed Detection and Response, BlueVoyant CORE, ReliaQuest GreyMatter, Red Canary and CrowdStrike Falcon Complete, whereas Fortinet FortiSOAR is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Swimlane, ServiceNow Security Operations and Cisco SecureX. See our CRITICALSTART vs. Fortinet FortiSOAR report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
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