We compared Secureworks Taegis ManagedXDR and CrowdStrike Falcon Complete based on our user's reviews in several parameters.
Secureworks Taegis ManagedXDR is praised for its customer service and positive ROI, while CrowdStrike Falcon Complete receives accolades for its advanced threat detection capabilities and efficient deployment process. However, users suggest that Taegis ManagedXDR could benefit from performance enhancements and more flexibility, while Falcon Complete could improve system compatibility, response times, scanning efficiency, and threat visibility.
Features: Secureworks Taegis ManagedXDR is highly valued for its advanced threat detection capabilities, seamless integration, comprehensive visibility, real-time alerts, and user-friendly platform. Meanwhile, CrowdStrike Falcon Complete is appreciated for its quick incident response, proactive protection, user-friendly interface, seamless integration, and identification of unknown threats.
Pricing and ROI: The setup cost for Secureworks Taegis ManagedXDR is described as minimal and straightforward, ensuring a smooth onboarding process. On the other hand, CrowdStrike Falcon Complete offers reasonable setup costs with a straightforward licensing process, ensuring ease of use for customers., User feedback suggests that Secureworks Taegis ManagedXDR delivers valuable insights and actionable intelligence, leading to improved security and reduced incidents. On the other hand, users highly praise CrowdStrike Falcon Complete for its effectiveness in preventing various cyber threats and providing comprehensive monitoring and real-time alerts. Overall, both products offer a positive ROI with different strengths in terms of security operations and incident response.
Room for Improvement: In terms of room for improvement, Secureworks Taegis ManagedXDR could benefit from enhancements in performance, flexibility, and visibility/reporting capabilities. CrowdStrike Falcon Complete has areas for improvement in system compatibility, response time, scanning efficiency, and visibility into threats.
Deployment and customer support: The user reviews for Secureworks Taegis ManagedXDR and CrowdStrike Falcon Complete highlight different perspectives on the duration required for setting up a new tech solution. While Secureworks users mention separate timeframes for deployment and setup, CrowdStrike users use these terms interchangeably. Careful evaluation of the context is necessary to determine the overall time required., In terms of customer service, Secureworks Taegis ManagedXDR receives positive reception for their helpfulness, responsiveness, and expertise in promptly resolving issues. CrowdStrike Falcon Complete is highly praised for their exceptionally helpful, responsive, and efficient support, with users noting the team's willingness to go above and beyond.
The summary above is based on 51 interviews we conducted recently with Secureworks Taegis ManagedXDR and CrowdStrike Falcon Complete users. To access the review's full transcripts, download our report.
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The case interface is Binary Defense MDR's most valuable feature."
"What's most valuable about CrowdStrike Falcon Complete as an endpoint security solution is that it provides different features against malware outbreaks. The solution is also cloud-based so it offers flexibility in terms of managing it. It's also easy to deploy the agent and you can deploy it through CrowdStrike, your CloudStrike console, or you can take that agent out and you can use different solutions to deploy it through your group policy, your SSCM, or any asset management tool."
"CrowdStrike side, Falcon is the Endpoint Detection, Overwatch is the service that sits behind it. From a human point of view looks at the anomalies that normal AI and machine learning couldn't catch. So it is the combination of the two that really works well."
"There are many different modules with this solution where vulnerability and inventory management can be carried out. The solution has a good dashboard and offers a lot of insights into your systems."
"I am not a CrowdStrike fanboy, but as an IT leader, they make my life easy. I like proactive monitoring and remediation, so I do not have to guess or run around. They are doing everything for me."
"CrowsStrike Falcon Complete is a good solid endpoint protection solution; it has a good engine and is on par in terms of efficacy with SentinelOne, and with Microsoft Defender for endpoint protection."
"It is very simple to use and not overly technical."
"The response service is the most valuable as it frees up our IT staff to focus on other tasks."
"Two of the most valuable features of CrowdStrike Falcon Complete are the remote terminal and unlimited IoCs."
"The solution definitely made us way more aware of the possibilities out there."
"The most valuable feature is the fast alerting and response time."
"The initial setup was very straight forward."
"We can easily isolate affected machines in the network."
"The pricing is flexible."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"We found a couple of bugs in the user interface."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"The installation could always be a bit easier. You need to install it manually at the endpoint."
"Some dashboards can be very complex, but once you get to know them, it is very logical."
"Like any other solution, a lower price would make CrowdStrike Falcon Complete more appealing."
"There can be an application for the mobile device for the administrator of the platform to have an overview. In less than two minutes, they should be able to see what is going on and take action."
"We have also been using Cisco AMP for Endpoints for three years. We have received multiple detections in Cisco AMP for Endpoints, and we had to take some actions, whereas CrowdStrike has not detected anything critical since it has been implemented. Most of the incidents that it has detected are false positives. They should work on the false-positive issue. When it is implemented throughout the organization, it gets very difficult to check each false positive and investigate what is correct and what is not correct. It requires technical and manual intervention."
"It has a lot of false positives, which can be an issue, but you can verify these false positives."
"The solution is costlier compared to other solutions, which may be a concern for price-sensitive customers."
"At the moment, nothing is missing in CrowdStrike Falcon Complete. I'm amazed by it. It's perfect and I'm not aware of any other vendors that provide its features, but it would also depend on the configuration and policy management of the solution, for example, I can bring you an EDR solution and configure it badly, so it won't do anything. It also depends on the people, not just the technology you're obtaining, so this is the most important thing to do for all solutions, even for firewalls. You can obtain a firewall and if you permit everyone to go through it, then it's useless. What could be improved in CrowdStrike Falcon Complete is its management console. Currently, that console is on the cloud, so if the cloud is compromised, then the management console would also be compromised, and that's quite risky."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"Dell Secureworks could improve its integration with other third-party solutions."
"The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
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CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 75 reviews while Secureworks Taegis ManagedXDR is ranked 8th in Managed Detection and Response (MDR) with 13 reviews. CrowdStrike Falcon Complete is rated 8.6, while Secureworks Taegis ManagedXDR is rated 7.8. The top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". On the other hand, the top reviewer of Secureworks Taegis ManagedXDR writes "Offers proactive threat hunting and actively examines our environment". CrowdStrike Falcon Complete is most compared with Arctic Wolf Managed Detection and Response, Blackpoint Cyber MDR, Sophos MDR, Red Canary and Huntress, whereas Secureworks Taegis ManagedXDR is most compared with SentinelOne Vigilance, Rapid7 MDR, Arctic Wolf Managed Detection and Response, Sophos MDR and Microsoft Defender Experts for Hunting. See our CrowdStrike Falcon Complete vs. Secureworks Taegis ManagedXDR report.
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