We performed a comparison between Exabeam Fusion SIEM and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution offers a lot of data on events. It helps us create specific detection strategies."
"The in-built SOAR of Sentinel is valuable. Kusto Query Language is also valuable for the ease of writing queries and ease of getting insights from the logs. Schedule-based queries within Sentinel are also valuable. I found these three features most useful for my projects."
"What is most useful, is that it has a good connection to the Microsoft ecosystem, and I think that's the key part."
"We are able to deploy within half an hour and we only require one person to complete the implementation."
"Free ingestion for Azure logs (with E5 licence)"
"Sentinel also enables you to ingest data from your entire ecosystem and not just from the Microsoft ecosystem. It can receive data from third-party vendors' products such firewalls, network devices, and antivirus solutions. It's not only a Microsoft solution, it's for everything."
"The automation rules and playbooks are the most useful that I've seen. A number of other places segregate the automation and playbook as separate tools, whereas Microsoft is a SIEM and SOAR tool in one."
"Sentinel has an intuitive, user-friendly way to visualize the data properly. It gives me a solid overview of all the logs. We get a more detailed view that I can't get from the other SIEM tools. It has some IP and URL-specific allow listing"
"The user interface and the timelines they use are the most valuable features. The price model is very simple so that one can understand it easily and there are no surprises within it."
"I have customers that like the EUBA functionality of it. The solution has the ability to build a session, basically. It pulls a lot of information together, for example, everything a user does in a specific timeframe. It's quite helpful."
"The solution's initial setup process is easy."
"The way it can connect with AWS is very useful, and the integrations are pretty good."
"The advanced analytics has a really great overview of user behavior."
"The most valuable feature of Exabeam Fusion SIEM is the easy-to-use user interface."
"It's a very user-friendly product and it's a very comprehensive technology."
"Timeline based analysis; good platform support"
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The product has a very simple UI."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"My favorite feature is the application vulnerability scanner."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The solution is available over the cloud and is easy to manage."
"The solution could be more user-friendly; some query languages are required to operate it."
"We do have in-built or out-of-the-box metrics that are shown on the dashboard, but it doesn't give the kind of metrics that we need from our environment whereby we need to check the meantime to detect and meantime to resolve an incident. I have to do it manually. I have to pull all the logs or all the alerts that are fed into Sentinel over a certain period. We do this on a monthly basis, so I go into Microsoft Sentinel and pull all the alerts or incidents we closed over a period of thirty days."
"We do see continuous improvement all the time, however, I haven't got a specific feature that is lacking or not well designed."
"The on-prem log sources still require a lot of development."
"Sentinel's alerts and notifications are not fully optimized for mobile devices. The overall reporting and the analytics processes for the end user should also be improved. Also, the compatibility and availability of data sources and reports are not always perfect."
"Currently, the watchlist feature is being utilized, and although there have been improvements, it is still not fully optimized."
"If Sentinel had a graphical user interface, it would be easier to use. I would also like it to be more customizable."
"The data connectors for third-party tools could be improved, as some aren't available in Sentinel. They need to be available in the data connector panel."
"They need to focus on more of the MITRE ATT&CK Framework and coverage. They claim they cover about 70 to 80%. I'm not sure if it's really quite that much, however."
"We had a large volume right from the beginning and they weren't quite prepared for that. That's something that they should think about when it comes to customers that have a large volume to start off with."
"The initial setup of Exabeam Fusion SIEM is complex because it needs to integrate with the SIEM solution, but after this is complete it is straightforward."
"The only problem is that the UI is not very impressive."
"Updating the new release of Exabeam Fusion SIEM takes time and slows our performance."
"They should provide detailed information about detecting phishing emails."
"I believe if it were more flexible it would be a better product."
"We still have questions surrounding hardware deployment."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The initial setup is difficult."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"It doesn't interact with things very well."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
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Exabeam Fusion SIEM is ranked 13th in Security Orchestration Automation and Response (SOAR) with 10 reviews while ServiceNow Security Operations is ranked 7th in Security Orchestration Automation and Response (SOAR) with 15 reviews. Exabeam Fusion SIEM is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of Exabeam Fusion SIEM writes "Enables centralized log collection on a single platform". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Exabeam Fusion SIEM is most compared with IBM Security QRadar, Splunk User Behavior Analytics, Splunk Enterprise Security, Palo Alto Networks Cortex XSOAR and Cortex XSIAM, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Swimlane and Proofpoint Threat Response. See our Exabeam Fusion SIEM vs. ServiceNow Security Operations report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
