We performed a comparison between ForgeRock and Symantec Siteminder based on real PeerSpot user reviews.
Find out in this report how the two Access Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
"We create and define the permissions and configurations for the users."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"This is a stable solution. When you do experience any issues, you will see it in your DB logs or audit logs so you can easily reach a conclusion of might be causing it."
"The most valuable features of ForgeRock are social login and data protection."
"I liked the debugging part. There are only two files (trace file and log file) that you need to look into while performing debugging, and the logs give you the exact info on where and what needs to be fixed."
"SAML is the best thing we're using right now because there is no need for creating an external account."
"Ease of use is very good, for administrating it. It's very well known."
"It has the ability to authenticate and authorize users. It is the main feature for our security."
"We almost never have outages nor see slowdowns."
"It is very scalable. We have a very large customer base: 75 million customers."
"It has considerably reduced the amount of time that new users would take to join into the organization. Previously, it was a lengthy, manual process because it's a very secure environment, where they need to verify the user before they can actually grant him a user-ID and password. Integrating with the built-in custom application, and exposing CA Single Sign On to the internet, we were able to get the employees onboard. The time that we gained was: previously it would generally take from four to eight weeks for each employee, we brought it to one to two days."
"Right now, federation that comes out-of-the-box with single sign-on is the most valuable feature that we have, and also scalability."
"The solution's deployment should be made easier."
"We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"I find that it's quite expensive for just an open-source system. Support is quite expensive."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"I think they need to integrate some of the newer types of authentication into the product. I'm not seeing the innovation when it comes to biometrics in the product."
"In future releases, I would like to see maybe more capabilities with some more modern authentication."
"As we are moving in to the mobility space, this is where we really see SiteMinder and their other product really come together to provide a solution base to a different area where the IoT is coming, the different business communications are happening. All of those things require authentication and we really want to see this product grow into that role."
"They need to make configurations easier, and not have the engineer having to guess what will happen when he changes a particular setting."
"I'd like to see a rework of the user directory configuration."
"The support could be faster."
"To add more value to this solution it needs to be more user-friendly."
"Some of the new protocols, like OAuth 2.0, could be improved."
ForgeRock is ranked 5th in Access Management with 27 reviews while Symantec Siteminder is ranked 11th in Access Management with 69 reviews. ForgeRock is rated 8.0, while Symantec Siteminder is rated 8.0. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Symantec Siteminder writes "Easy to implement and customize and very stable". ForgeRock is most compared with SailPoint Identity Security Cloud, Ping Identity Platform, Microsoft Entra ID, Auth0 and Saviynt, whereas Symantec Siteminder is most compared with Ping Identity Platform, Okta Workforce Identity, Auth0, Microsoft Entra ID and Red Hat Single Sign On. See our ForgeRock vs. Symantec Siteminder report.
See our list of best Access Management vendors.
We monitor all Access Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.