We compared Fortinet FortiAuthenticator and Fortinet FortiToken based on our user's reviews in several parameters.
Users have praised Fortinet FortiAuthenticator for its strong authentication capabilities, ease of use, and comprehensive security features. On the other hand, Fortinet FortiToken received positive feedback for its customer service, reasonable pricing, and valuable investment returns. While FortiAuthenticator could benefit from enhanced customization and integration options, FortiToken is commended for its strong security measures and ease of use.
Features: Fortinet FortiAuthenticator is valued for its strong authentication capabilities, comprehensive security, and seamless integration. In contrast, FortiToken is praised for its strong security measures, reliable authentication, and effective protection of user accounts and information.
Pricing and ROI: Fortinet FortiAuthenticator has positive feedback regarding pricing, with affordable and competitive offers. Setup costs are transparent and user-friendly. The product also offers flexible licensing options. On the other hand, Fortinet FortiToken is considered reasonable in pricing, with no setup costs. The licensing process is straightforward and seamless., The Fortinet FortiAuthenticator has a positive ROI based on user feedback, highlighting its effectiveness in enhancing security measures and streamlining user access. Users also appreciate its reliability and user-friendly interface. Meanwhile, the Fortinet FortiToken is praised for its effectiveness in enhancing security and protecting sensitive information. Its user-friendly setup and ease of use make it a convenient solution. Users also report a reduction in unauthorized access risk and peace of mind. Overall, both products offer excellent returns on investment.
Room for Improvement: FortiAuthenticator could benefit from improved user interface customization options and better integration with LDAP and RADIUS servers. FortiToken has been mentioned as needing enhancement, but specific areas are not specified.
Deployment and customer support: The duration required to establish a new tech solution varies for Fortinet FortiAuthenticator users, with some taking three months for deployment and an additional week for setup, while others only taking a week for both. For Fortinet FortiToken, some users take three months for deployment and a week for setup, while others only take a week for both., The customer service for Fortinet FortiAuthenticator is commended for their responsiveness and expertise in troubleshooting technical issues. On the other hand, users appreciate the prompt and helpful assistance from the support team of Fortinet FortiToken.
The summary above is based on 40 interviews we conducted recently with Fortinet FortiAuthenticator and Fortinet FortiToken users. To access the review's full transcripts, download our report.
"It keeps track of users and their IPs no matter where they are in the network. When users roam, we don't have to worry about not mapping them to an IP."
"Simple to deploy, simple to use, and user-friendly."
"I work a lot with Fortinet products and I call the support often. They are very quick to respond and the support is very good."
"It is very stable. We have never had any issues with this solution."
"The implementation has significantly improved access management within our organization."
"The most valuable features of Fortinet FortiAuthenticator are easy to configure, secure, and the application has good performance."
"The solution is very easy to manage."
"For someone concerned with multifactor authentication, I'm satisfied with the product."
"Stability-wise, I rate the solution a ten out of ten."
"The solution is simple and similar to Google Authenticator. It follows time-based authentication. We use it for hardware and software in one environment. The tool offers simple and fast authentication for SSL."
"I love the push-button authentication on FortiToken Mobile. It's also great that the soft token automatically reloads the OTP at intervals, so I always have a fresh code to enter."
"FortiToken is available in a soft or hard token factor, so there's some flexibility in that. Beyond that, I would say it is a stable solution that has worked for us."
"Its ease of installation is most valuable. It took me five minutes, and it was up and running. It didn't take me that long. The installation on the cell phones is pretty simple."
"Fortinet FortiToken provides security and authenticates that the right external people are working with a company's system."
"The tool's support is the best."
"The solution is pretty solid."
"There are multiple areas that are in need of improvement. It is not a mature product."
"I would like to see integration and customization capabilities with the end-user portal to solve authentication issues with diverse implementation scenarios."
"There are some protocols, such as SHA and SHA-2, that are not supported."
"The price of the solution could improve, it is expensive."
"The GUI has some shortcomings and can be made better. The GUI is not great."
"FortiAuthenticator's interface could be better."
"Other features that would improve the product are a single sign-on where people can use their Gmail ID to log-in, etc."
"It would be helpful to receive a code by yourself for authentication instead of it registered to a phone."
"I would like to see if FortiToken can integrate with Office 365 mail to support the same two-factor authentication experience that I have with ESET. With ESET, when a user logs in, they are easily directed to the ESET authentication page, where they are prompted to enter their OTP after supplying their username and password. I understand from support that FortiToken cannot do this with email integration. That's why I opted for ESET."
"The solution could introduce a mobile application instead of a physical product."
"You need your mobile just to enroll the tokens, and sometimes, it's difficult to use for someone who is not knowledgeable"
"The tool could be a little cheaper."
"They could enhance synchronization with mobile applications, and addressing minor issues with authentication could further improve user experience."
"The app could be improved so that you don't have to actually type in the code. It would be great if you can just do a prompt or push similar to the way Duo does."
"Configuration can be confusing due to the lack of community and context-sensitive help. We've had to rely on technical support, which slows down the setup process."
"I would like to see complete OAuth support. Also, if they can support it from a SaaS (Software as a Service) or cloud platform, that would be great."
Fortinet FortiAuthenticator is ranked 3rd in Authentication Systems with 52 reviews while Fortinet FortiToken is ranked 4th in Authentication Systems with 21 reviews. Fortinet FortiAuthenticator is rated 8.0, while Fortinet FortiToken is rated 8.4. The top reviewer of Fortinet FortiAuthenticator writes "A reasonably priced solution that can be scaled toward different functionalities and offers flexible SMS messaging". On the other hand, the top reviewer of Fortinet FortiToken writes "A stable and scalable solution that provides an affordable and perpetual license". Fortinet FortiAuthenticator is most compared with Cisco ISE (Identity Services Engine), Fortinet FortiNAC, Cisco Duo, Microsoft Entra ID and CyberArk Privileged Access Manager, whereas Fortinet FortiToken is most compared with Microsoft Entra ID, Cisco Duo, Yubico YubiKey, RSA SecurID and Cisco ISE (Identity Services Engine). See our Fortinet FortiAuthenticator vs. Fortinet FortiToken report.
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