We performed a comparison between Freshservice and Microsoft Project based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution’s timely automated triggers increase our IT team’s productivity."
"Depending on the size of your organization, is pretty standard and useful."
"The solution is very responsive with a 97% success rate in funneling customer tickets."
"We found the initial setup to be very simple."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"We value all the features. Previously, we used Jenkins for similar purposes, but Microsoft Projects works fine. We're looking to improve integration with different clusters on production and automate various aspects of software development. This includes integration for alerting, monitoring, and pricing purposes, among other things."
"The ability to break down project phases is most valuable. Being able to align the tasks and reporting with project milestones and progress is also valuable."
"If you work with Microsoft, it's very easy to work with this."
"The most valuable features of this solution are dependency management, milestone progress, multiple resource rates, and RAG views."
"I find all the features of the solution valuable."
"The integration between SharePoint and Power BI has been great."
"It is a complete and all-rounded enterprise product. From a portfolio management perspective and an individual project management perspective, it is a corporate-wide project management product. It can be used for resource planning, financial planning, task planning, etc."
"It is very stable. I haven't had any kind of issues with it. It is also very scalable."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"The analytics could be better."
"The chat portal is not that great."
"Freshservice's technical support has issues with delays and translations."
"We'd like better integration with other products."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"I am not too happy with the page layout or screen layout since it always looks messy."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"The Microsoft license is relatively expensive."
"In the next release, Microsoft should include cross-project integration."
"The new version has made it a bit more complicated."
"The solution is a basic tool that does not give you analytical insights. It does not have any AI capabilities which can also help to plan."
"When you start getting into the more advanced features, it can become unstable. The more you use the advanced features, the more exposure you have to an unanticipated result. I think we need to add the Kanban Board capability to the product that would help them advance that board into the project management methodology that's being used in the industry today. Being able to depend on Scrum management is key."
"The licensing cost is expensive and has room for improvement."
"I am not that close to it anymore, but I know that there were some cut and paste issues when we were trying to move one group of roles to another, and they used to muck up the interdependencies between the tiers, rows, and other things."
"Its reporting and its integration with some of the other related systems should be improved. It is not very easy to integrate."
Freshservice is ranked 9th in Project Management Software with 29 reviews while Microsoft Project is ranked 2nd in Project Management Software with 77 reviews. Freshservice is rated 8.0, while Microsoft Project is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Microsoft Project writes "A stable solution that very accurately runs projects". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, ManageEngine ServiceDesk Plus and monday.com, whereas Microsoft Project is most compared with Asana, Jira, Microsoft Project Server, Smartsheet and ClickUp. See our Freshservice vs. Microsoft Project report.
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