We performed a comparison between Genesys Cloud CX and Siemens PLM TeamCenter based on real PeerSpot user reviews.
Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms."Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful."
"What's most valuable in Genesys Cloud is that it's easier to use because everything is already built. Another valuable feature of Genesys Cloud is drag-and-drop."
"The most valuable features include being an omnichannel solution with customer journey insights, full reporting, and continuous updates based on consumer feedback through their portal."
"The latest version and updates have been great. It really has everything we need."
"What's most valuable in Genesys Cloud is that it's a complete cloud solution, so it's reliable and 99.99% available. It's also elastic. Genesys Cloud also has chatbots, which I find valuable."
"The stability is really good."
"Genesys Cloud is an excellent platform."
"Its comprehensive single application includes everything from reporting to IVR and workflows."
"I like the Teamcenter Requirements Manager. It also has a structure manager where you create an engineering bill of materials and manufacturing process planning. There is something like service lifecycle management. That is where the maintenance data is stored. There are multiple modules. ALM Polarion is also a Siemens solution. It is a separate product, but it's part of the Siemens portfolio."
"The product's most valuable features are patch and data management."
"Pricing is the biggest criterion for improvement. If I compare the pricing between Amazon Connect and Genesys Cloud CX, there is a huge difference."
"One area for improvement in Genesys Cloud is providing users with more autonomy in troubleshooting and accessing logs."
"AI still needs improvement when it comes to predictive engagement."
"Issues can happen during technical troubleshooting, which is completely out of our hands compared to the on-premise solution."
"I would like to see some of that functionality or features from Genesys Engage added to Genesys Cloud."
"The whole process of creating an agent is quite long and automating quite a bit of that would be very helpful."
"Process automation in Genesys Cloud is an area for improvement. It's quite a new feature and still has room for improvement."
"Reporting isn't the best feature of Genesys Cloud and could be improved. You can't customize reports and applications on Genesys Cloud."
"The product's web interface and setup process could be better."
"This solution works, but it has many issues. Smaller companies are coming up the cloud-based PLM solutions that may replace larger PLM companies like PTC or Siemens in the future. It has some performance problems, and the maintenance is too expensive. Recently, we completed a project, and it cost almost $6 million to upgrade."
Genesys Cloud CX is ranked 2nd in Contact Center Platforms with 9 reviews while Siemens PLM TeamCenter is ranked 3rd in PLM Tools with 3 reviews. Genesys Cloud CX is rated 9.0, while Siemens PLM TeamCenter is rated 7.6. The top reviewer of Genesys Cloud CX writes "Offers built-in AI functionality, broad third-party integrations, out-of-the-box AI features and designed specifically for contact centers ". On the other hand, the top reviewer of Siemens PLM TeamCenter writes "Has good features for data management, but its setup process needs improvement". Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, Five9, NICE CXone and Cisco CCX, whereas Siemens PLM TeamCenter is most compared with PIM, Oracle Agile PLM, PTC Windchill, Aras Innovator and iBASEt Solumina.
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