We performed a comparison between IBM BPM and Newgen OmniFlow based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There is information during the process that the analyst will look at, their procedures. We created a part of the application such that the business can change those procedures as needed, on a daily, weekly, monthly basis. As the reps go through the process, they don't necessarily know it's changing, they just know they have to refer to some documentation, and the business can keep that up to date."
"It is being able to see the process, and understanding what the process is versus having to bury it in code somewhere."
"Automation is the most valuable feature of IBM BPM."
"One thing that I love about them is that they make it easier to integrate with other systems, especially with the use of smaller files."
"This is one of the best tools to support the business and the way we work, and the numerous processes we need to implement."
"There are a lot of things that you get out-of-the-box: Timers and so on, which took a lot of effort and code before."
"Scalability is good. In the time that I have been there, we have added more JVMs to help with the increased workload, so it does scale."
"We made the transformation to agile. Altogether with BPM, it is the total package."
"They are a good team that is proactive, and they are trying to accommodate all of our requirements."
"The most valuable feature is the flexibility in using it."
"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."
"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."
"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."
"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."
"The UI is easy. It's not very code based, so you can make certain changes on your end."
"IBM BPM needs to have a better and modified interface."
"Process versioning was tricky, not straightforward."
"The people working on the front desk are having some problem with managing the documentation. For instance, they get a picture, and if the picture comes rotated 90 degrees, together with a picture that is not rotated, they have some problems dealing with that, technically. There are some minor aspects that on the usability side that are still lacking. That has to do with FileNet, too, I'm talking about the suite together."
"The pricing is a little bit high. It's gone up in cost."
"There is room for improvement in the stability."
"This is technology, and there's always room for improvement. It would be better to have a single solution. Trying to have an overview in terms of this solution brings together the concepts of BPM processes, customer journeys, and an automation part for KPIs. All of this working together and coming up with a single solution with privacy is more commercial than anything else."
"I would like it more documentation during the design phase."
"I would like IBM to consider including AI-enabled process mining, robotic process automation, and very good OCR capabilities from the computer vision side."
"The development teams should be more agile and they need to have more team members."
"In terms of stability, like every product it has its issues."
"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."
"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."
"I would like to see more automated analytics built into the solution."
"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."
"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."
IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews while Newgen OmniFlow is ranked 34th in Business Process Management (BPM). IBM BPM is rated 7.8, while Newgen OmniFlow is rated 7.8. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of Newgen OmniFlow writes "Enabled us to consolidate workflows and reduce time spent searching for transactions". IBM BPM is most compared with Camunda, Appian, Pega BPM, IBM Business Automation Workflow and Apache Airflow, whereas Newgen OmniFlow is most compared with Camunda, Pega BPM, Appian, Nintex Process Platform and Apache Airflow. See our IBM BPM vs. Newgen OmniFlow report.
See our list of best Business Process Management (BPM) vendors.
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