We performed a comparison between IBM ECM and IBM FileNet based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The vertical scalability, as we can use it across some of our applications."
"The scalability is a valuable feature, that we're able to display our documents to so many people."
"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."
"The content management is all about you as you can make the same content for minimal purpose solutions applications."
"It improves the time when providing customer service to our constituents."
"The most valuable features are the interconnectivity and the collaboration. No longer do I have to wonder what system I need to go to for the data I need. I know it's in FileNet."
"It is very user-friendly for business users. They can create their own searches. They are not dependent on administrators to create searches for them. It is self-service for them."
"Instead storing our documents offsite, we are storing all of our documents electronically."
"It has improved my organization by how we release documents, claims, and policies."
"There are a lot of valuable features, but the biggest advantage is that this system is stable; it's always online, it always works... once it's configured and running, we don't need to touch it and constantly make changes to it. It's a low-maintenance platform."
"The most valuable features of IBM File Manager are workflow, content, and process capabilities."
"Streamlined our business processes."
"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."
"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."
"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."
"I would like to see seamless application integration."
"There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward."
"The initial setup was pretty complex. There are too many options, and it can get a bit confusing."
"If there was more AI capability, into Watson, that would be a benefit."
"I think some of the technical pieces, when implementing it ourselves, were something of a roadblock until we discovered the Concierge. Those are some things they have to work on."
"I would like to see Azure AD added."
"I would like to have an offline DR deployment. If that is doable, then it would be a big win."
"To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing systems, it would definitely help us in the future."
"The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it."
IBM ECM is ranked 13th in Enterprise Content Management with 16 reviews while IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews. IBM ECM is rated 8.0, while IBM FileNet is rated 8.2. The top reviewer of IBM ECM writes "Datacap provides granularity and any level of customization. Solution development and delivery time needs to be improved". On the other hand, the top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". IBM ECM is most compared with Mobius Content Services Platform, OpenText Documentum, Hyland OnBase and Alfresco, whereas IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, Hyland OnBase and Alfresco. See our IBM ECM vs. IBM FileNet report.
See our list of best Enterprise Content Management vendors.
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