We performed a comparison between Interactive Intelligence and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Interactive Intelligence is quite user friendly."
"The social media integration is excellent."
"This is a scalable solution."
"The product is user-friendly."
"The most valuable feature of Microsoft Dynamics CRM is its performance."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline."
"When you have a vanilla, straightforward version, it is easy to use."
"Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"The initial setup can be a bit difficult."
"The problem with this current system is that the support is not great."
"The overall price of Microsoft Dynamics CRM could improve."
"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."
"The price of Microsoft Dynamics CRM could improve."
"The product is very old."
"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"The integration capability with other systems could be improved, particularly the Lead Generation system."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
Interactive Intelligence is ranked 36th in CRM with 2 reviews while Microsoft Dynamics CRM is ranked 1st in CRM with 68 reviews. Interactive Intelligence is rated 9.0, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our Interactive Intelligence vs. Microsoft Dynamics CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.