We performed a comparison between Intercept X Endpoint and Sophos MDR based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"The case interface is Binary Defense MDR's most valuable feature."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"Binary Defense has a human service department that provides live monitoring for our systems."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"Synchronization with the firewall is most valuable."
"The most valuable feature of the solution is that it is less hash-based than competitors."
"There are products that are technically stronger. However, this product has everything in one solution, which makes it a strong endpoint option."
"Ransomware protection is the most valuable feature of this solution."
"Sophos Intercept X is a very effective solution and its being cloud-based is a benefit. Wherever my users are, I can apply policies to them. In the era of mobility, when users are out of the office or they're in different locations, it doesn't matter."
"The most effective features of Intercept X Endpoint for threat prevention are ransomware protection, miscellaneous behavior detection, and network threat protection."
"The most valuable features are ease of use and the GUI."
"The most valuable feature is the supervisory side of it where we can watch the throughputs, and even the loading of the device, to see how much traffic is happening."
"The solution is stable."
"The product's most valuable feature is its ability to view environmental activities."
"The product’s most valuable features are integration and endpoint protection."
"The most valuable feature is threat hunting."
"Sophos MDR has improved the threat detection process by identifying and addressing the issues before they become severe."
"The authentication it offers minimizes the risk of access."
"The most valuable feature of the Sophos Managed Threat Response is the central management capabilities and monitoring."
"The user doesn't need a technician; it offers 24/7 support to identify and manage your infrastructure and take complete care of any technological incidents."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"The current reporting system could benefit from improvement."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"I would like to get more reports from Binary Defense about what they're blocking."
"The graphical interface could improve. Additionally, adding less expensive mobile device support would be helpful. Other solutions have this feature."
"Intercept X needs more reporting and device management features, so I can get messages from PCs that let me know if I need to do something with them."
"The initial setup can be difficult if you don't come in with at least some knowledge about the product."
"This product does not handle USB drives well."
"We are considering switching from this solution as a result of the closer integration needed between the firewall systems and the EDR."
"The solution can be expensive, although we do see the value in it."
"Technical support can be improved. There could be shared support, i.e. where someone in Egypt can respond."
"I would like to have a built-in firewall, rather than having to integrate one."
"Sophos MDR’s pricing is the biggest factor that needs improvement per customers and technical professionals."
"It is a bit expensive. It could be cheaper. There are many competitive products in the market, like Kaspersky, McAfee Antivirus, and more."
"The integration with third-party solutions as an area for slight improvement"
"The only challenge we face with the tool is the pricing. Clients often compare it with other products in the market and try to negotiate prices. This concern has caused some challenges in closing deals. Otherwise, as a product, we have no worries."
"Its technical support could be better."
"It could be more secure."
"There is room for improvement in performance and upgrades."
"Multitenancy features of Sophos Managed Threat Response should be improved. You cannot use the solution for multiple clients."
Intercept X Endpoint is ranked 9th in Managed Detection and Response (MDR) with 101 reviews while Sophos MDR is ranked 5th in Managed Detection and Response (MDR) with 22 reviews. Intercept X Endpoint is rated 8.4, while Sophos MDR is rated 8.6. The top reviewer of Intercept X Endpoint writes "A standard offering with good threat analysis but reduces machine performance". On the other hand, the top reviewer of Sophos MDR writes "Proactive protection, scalability, and cloud-based efficiency". Intercept X Endpoint is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Kaspersky Endpoint Security for Business, SentinelOne Singularity Complete and Fortinet FortiClient, whereas Sophos MDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Arctic Wolf Managed Detection and Response, Trend Micro Managed XDR and eSentire. See our Intercept X Endpoint vs. Sophos MDR report.
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