We performed a comparison between JIRA Service Management and ManageEngine Applications Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."What I really like about this solution, is how it manages the queues, the tickets and the routing."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"It's easy to set up the solution."
"The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well."
"JSM's best feature is the integration with other Jira products."
"We can track, monitor, and get all the details we need from the end-user's point of view for any service request."
"I like the precise ticket management capabilities. JIRA Service Management is easy to use as well."
"Reporting and easy export to Excel spreadsheets."
"ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."
"Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature. We have a very good and long relationship with ManageEngine support guys. They provide very good support for us."
"We do not have pricing constraints as an organization, because we do have reservations about ManageEngine being functionally scalable."
"ManageEngine Applications Manager's installation is pretty easy."
"ITSM is a valuable feature, it complies with the requirements in Pakistan."
"The most valuable feature is the ability to be able to monitor Kubernetes."
"What I like most about ManageEngine Applications Manager is its price point, apart from its technicalities. The solution is cheaper than its competitors. ManageEngine Applications Manager has helpful documentation that makes setting it up straightforward."
"The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard."
"From the customer side, it's not friendly used compared to other competitors, like ServiceNow or BMC. It's also not fully ITSM management if you compare it with ServiceNow or BMC. They have a full model of ITSM. In BMC they have TrueSight, they have Discovery, which helps IT to discover IT equipment with a serial number, with the specs, capacity of the server."
"The interface could always be updated and improved."
"The customizations in Jira could be improved by being simplified. They are currently very complex."
"This solution lacks features for project management."
"An improvement they could add is a better management dashboard. We only use the dashboard for the administration mode. We have a dashboard that reports the state of bugs or requirements. However, customers can only view requests that they made. We are not able to share a dashboard with our manager level customers to show them all of the requests in a quick dashboard."
"What needs to be added in Jira Service Management is the user screen. You'll find it very weird if this is your first time using the solution. The user-friendliness of its interface needs improvement."
"The documentation needs improving, it's difficult to find specific procedures."
"SaaS version for large organizations (more than 2000 users) is not available."
"They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things."
"The information provided by ManageEngine is not deep-dive like IBM and CA provide."
"The dashboards in the interface need a lot of work."
"They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics. It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve."
"I would like the solution to improve the ability to track services."
"Even with the top-notch dashboard, it could be made stronger in order to have an additional plug-in for analytics."
"The agent often crashes when there is too much load on the application side. If a sudden storm of data comes in, the agent crashes down most of the time."
"The problem is that implementation requires a significant amount of mapping effort."
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JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while ManageEngine Applications Manager is ranked 35th in Application Performance Monitoring (APM) and Observability with 15 reviews. JIRA Service Management is rated 8.2, while ManageEngine Applications Manager is rated 7.6. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of ManageEngine Applications Manager writes "Though it is a useful tool for the modernization and monitoring of applications, it lacks in providing stability and scalability". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas ManageEngine Applications Manager is most compared with AppDynamics, Grafana, Dynatrace, SolarWinds Server and Application Monitor and Prometheus.
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