We compared Microsoft Configuration Manager and Microsoft Intune based on our user's reviews in several parameters.
Microsoft Configuration Manager is praised for its efficient system management and robust security controls, while Microsoft Intune is highly valued for its device management capabilities and integration with broader enterprise systems. Users appreciate the flexibility in managing policies with Intune, while Configuration Manager users highlight its customizable reporting and remote access. Both products received positive feedback on customer service and support, with Configuration Manager offering competitive pricing and Intune demonstrating cost-effectiveness. Areas for improvement include enhancing user interfaces and improving software performance for both products.
Features: Microsoft Configuration Manager offers efficient system management, seamless software deployment, comprehensive inventory tracking, customizable reporting, robust security controls, and convenient remote access capabilities. Microsoft Intune provides the ability to wipe data and reset devices, excellent visibility into connected devices, integration with broader enterprise systems, control over user access to websites, and easy-to-use interfaces. Both products have their own strengths and valuable features.
Pricing and ROI: According to user feedback, both Microsoft Configuration Manager and Microsoft Intune offer reasonable pricing and flexible licensing options. Users find the setup process of Intune to be straightforward, while Configuration Manager is praised for its pricing structure and licensing terms., The ROI from Microsoft Configuration Manager was perceived as favorable based on user feedback. However, Microsoft Intune demonstrated positive ROI with effective cost management, increased productivity, secure device management, streamlined workflows, and seamless integration with existing systems. Users highlighted significant time savings, enhanced user experience, and improved security measures, making Microsoft Intune a valuable investment.
Room for Improvement: Microsoft Configuration Manager could benefit from enhancing its user interface, navigation, and layout to streamline tasks. It should also improve reporting, alerting, integration with third-party apps, and device compatibility. On the other hand, users suggest that Microsoft Intune should focus on improving its user interface, speed, performance, customization options, and troubleshooting features.
Deployment and customer support: Based on user feedback, the duration required to establish a new tech solution with Microsoft Configuration Manager can vary widely. Some users spent three months on deployment, while others spent a week on setup. However, for Microsoft Intune, some users spent three months on deployment and an additional week on setup, while others spent a week in total for both phases., Microsoft Configuration Manager's customer service is highly praised for its helpfulness and responsiveness, while Microsoft Intune's support is commended for prompt assistance and knowledgeable staff. Both offer reliable and dependable support.
The summary above is based on 127 interviews we conducted recently with Microsoft Configuration Manager and Microsoft Intune users. To access the review's full transcripts, download our report.
"The technical support is good."
"One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined process has significantly improved our software distribution workflows."
"Provides great insight into the functionalities of the data scope."
"The solution has a very good set of features."
"It is easy to install, and quick to deploy."
"We're a Microsoft-centric organization, so we are happy with the integration between products."
"Technical support was helpful and responsive."
"The ease of usability is the most valuable feature. It's user-friendly."
"Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app."
"If the product works, remote access will be a benefit. To this point we have not had reason to have confidence in achieving that access."
"By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home. We have installed Intune to control the user's environment minimizing the chances of any hacking."
"Autopilot is the most valuable feature."
"Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune."
"The solution is stable."
"The ability to switch between Affinity and non-Affinity enrollment is great."
"Stable solution at a good price."
"Their compliance reporting is not accurate, and they admitted it on the phone when we had a call with them. We were trying to understand why their numbers didn't match on our compliance reports. It is not accurate and you cannot depend on the compliance reports. The numbers just don't match, and we can't figure out why. We called Microsoft and they said, "Yeah, that's a known issue." But there is no word that they're working on it."
"In terms of the monitoring, the timeframe it takes to actually report back on the compliance of a device after it has been patched is a bit too long."
"SCCM should strive to enhance the accuracy of its reporting functions in order to avoid any issues with incorrect or inaccurate data."
"There's no way to say, "I want this maintenance window to be on the second Tuesday of the month." It's strict. This window is this and that's it. You can't fluctuate."
"The TSM component could be improved."
"The tool's deployment is difficult. Microsoft needs to improve documentation with videos."
"It should provide the ability to remotely connect to mobile devices. There are some solutions that are doing that, but with Microsoft Intune, the only way to remotely connect to devices outside the organization and mobile devices is by using TeamViewer. It is pretty strange for a big company like Microsoft to not have something for that."
"The product needs to improve scalability."
"There is still a gap between SCCM and Intune, especially in the reporting, inventory, and software deployment areas."
"There is no catalog for mobile access management (MAM) security."
"It would be beneficial to have a more straightforward understanding of Intune's capabilities, presented in a simplified manner."
"The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time."
"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."
"Could benefit from user having more control over devices."
"The solution could be improved by the opportunity to connect third-party application databases, such as Chocolatey or another setup store, to Intune."
"There can be delays in the deployment of new policies."
More Microsoft Configuration Manager Pricing and Cost Advice →
Microsoft Configuration Manager is ranked 2nd in Configuration Management with 78 reviews while Microsoft Intune is ranked 3rd in Configuration Management with 165 reviews. Microsoft Configuration Manager is rated 8.2, while Microsoft Intune is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and AWS Systems Manager, whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, Microsoft Entra ID and Microsoft Purview Data Governance. See our Microsoft Configuration Manager vs. Microsoft Intune report.
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