We compared Microsoft Defender for Endpoint and Trend Micro Cloud App Security based on users' reviews in six categories. We reviewed all of the data, and you can find the conclusion below.
Features: Microsoft Defender for Endpoint excels in file protection, encryption, and ransomware defense. It integrates seamlessly with other Microsoft security products. Users appreciate its user-friendly interface and scalability. Trend Micro Cloud App Security is known for its wide range of intelligent features, including sophisticated data loss prevention and advanced email protection.
Room for Improvement: Users say Microsoft Defender for Endpoint should improve its central console and auto-recovery feature. Users also requested better reporting capabilities and integration with third-party platforms. Trend Micro Cloud App Security users have suggested that the policy settings should be improved. They also want better support for file attributes in the DLP module and improved admin management for multiple instances.
Ease of Deployment: Microsoft Defender for Endpoint's setup is straightforward. While it can be more complex for larger organizations, it is generally considered simple, particularly for smaller companies or those familiar with Microsoft environments. The setup for Trend Micro Cloud App Security is simple and can take anywhere from 15 minutes to a few days. It requires two technical individuals for maintenance and deployment.
Service and Support: Microsoft customer service garnered mixed feedback. Some praised the fast response times and expertise of the support engineers, while others were dissatisfied with slow replies and a lack of coordination among the support teams. Some users said they were satisfied with Trend Micro Cloud support, while others said there was room for improvement.
Pricing: Reviewers say Microsoft Defender for Endpoint is fairly priced, noting that it is typically included for free with Windows or Microsoft Office 365 subscriptions. However, some users believe that Microsoft's pricing could be more affordable, and others noted that their licensing models can be complex. Trend Micro Cloud App Security is relatively expensive, requiring a yearly subscription and extra charges for implementation packages or professional services.
ROI: Microsoft Defender for Endpoint delivers cost savings, enhanced efficiency, and heightened threat management. Trend Micro Cloud App Security provides a solid ROI by successfully analyzing and stopping harmful emails.
Comparison Results: Microsoft Defender for Endpoint offers sophisticated protection against ransomware, easy deployment, and smooth integration with Microsoft solutions. However, Microsoft’s customer support has received middling reviews, and users would like better compatibility with third-party solutions. Trend Micro Cloud App Security stands out with its unique DLP features, excellent email protection, and strong URL detection. At the same time, users have said that the price of Cloud App Security is a little steep, and some users said the support could be better.
"We had Norton Antivirus before, and with Norton, we didn't have a way to centrally manage a lot of features. Defender allowed us to deploy it from our Office 365 admin console. That is probably the biggest thing that made us go with Defender."
"The technical support from Microsoft is very good. We are part of the Microsoft Suite, and from being part of this we have consistent news regarding Microsoft Defender for Endpoint."
"You have endpoint security to keep your devices safe. That's the feature that we're interested in."
"It's an enterprise solution that provides a centralized console and it supports all the platforms that we use, including Windows, Linux, Mac, iOS, and Android."
"We have just started to implement it. It is useful for protection from malware and ransomware."
"One of the features which differentiates it from other EDR providers is the Automated Investigation and Response, which reduces the workload of SOC analysts or engineers. They don't have to manually investigate each and every alert on the endpoint, since it does so automatically. And you can automate the investigation part."
"The integration with all variations of Microsoft Defender, for Endpoint, 365, and Cloud is valuable."
"Defender for Endpoint has one dashboard with security-related information, vulnerability-related information, and basic recommendations from Microsoft, all in different tabs. That's helpful because if we want to fix only the recommended ones, we can go fix all of them..."
"Our business emails are very important and Trend Micro Cloud App Security has provided a high level of protection. Additionally, there are updating the solution frequently."
"The initial setup is pretty straightforward."
"It has more intelligence features than other vendors."
"Dependable with ease of integration with other security products."
"The solution is easy to integrate."
"Trend Micro has DLP features in it, which separates it from other solutions."
"The most valuable feature of Trend Micro Cloud App Security is its stability across all platforms."
"Trend Micro Cloud App is easy to use and easy to install."
"The end-user also cannot do some advanced actions on it. It's a little bit complicated for our end-user, so it needs to be simplified."
"Microsoft Windows Defender doesn't have a game mode."
"Microsoft support could be more knowledgeable."
"I had some cases a while back and told an agent my issue. When I called the next day, I had to explain everything again to a different person, so I found it annoying to repeat myself all over."
"I would like to see fewer pop messages and alerts."
"The solution has minimal customization options, especially compared to Mandiant, so we want to see more scope for customization. A single portal for customization would also be a welcome addition."
"There's a lot of manual effort involved to configure what we need."
"The solution could always be more secure."
"They should provide separate corporate-level licenses for two to three instances."
"The granulation of the policy setup needs to be better. Right now, it is too basic."
"It would be great if Trend Mail Cloud App Security would be joined with a web security solution, making it a multiple-network solution."
"Documentation could be improved; product cost is quite high."
"The solution's technical support services could be better."
"There is room for improvement in the DLP component of Trend Micro Cloud App Security."
"In the next release, I would like to see the cost go down."
"The price of the solution could improve by being lower."
More Microsoft Defender for Endpoint Pricing and Cost Advice →
More Trend Micro Cloud App Security Pricing and Cost Advice →
Microsoft Defender for Endpoint is ranked 1st in Anti-Malware Tools with 182 reviews while Trend Micro Cloud App Security is ranked 16th in Anti-Malware Tools with 8 reviews. Microsoft Defender for Endpoint is rated 8.0, while Trend Micro Cloud App Security is rated 8.2. The top reviewer of Microsoft Defender for Endpoint writes "Eliminates the need to look at multiple dashboards by automatically providing one XDR dashboard to show the security score of each subscription". On the other hand, the top reviewer of Trend Micro Cloud App Security writes "A straightforward setup and good reliability with useful security capabilities". Microsoft Defender for Endpoint is most compared with Symantec Endpoint Security, Intercept X Endpoint, SentinelOne Singularity Complete, CrowdStrike Falcon and Cortex XDR by Palo Alto Networks, whereas Trend Micro Cloud App Security is most compared with Forcepoint ZT CDR (Zero Trust Content Disarm & Reconstruction), Microsoft Exchange Online Protection (EOP), WithSecure Cloud Protection for Salesforce and Joe Sandbox Ultimate. See our Microsoft Defender for Endpoint vs. Trend Micro Cloud App Security report.
See our list of best Anti-Malware Tools vendors.
We monitor all Anti-Malware Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.