We performed a comparison between Microsoft Dynamics CRM and NetSuite ERP based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers."The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."
"The most valuable feature of Microsoft Dynamics CRM is its performance."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"We leverage the core platform but are able to add additional functionality for ease of use, tailored processes, and industry related reporting."
"The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules."
"The project management aspect and the timesheets are valuable, especially for ensuring that our milestone billings are automated properly. From a manufacturing perspective, it is more to do with the entire management of the inventory, the overall finance, consolidation of books of accounts, and managing the profit and loss in a more effective manner."
"It is a very solid product for finance and procure-to-pay processes."
"NetSuite ERP is good for a trading company that involves buying and selling."
"It's integrated into everything well so you can navigate and use it in a very simple way."
"The most valuable aspect of NetSuite ERP is the multi-subsidiary portion, it is the strongest across all the other ERPs. If you want to do consolidations, it works a lot better than other tools."
"It offers reporting flexibilities that were previously unavailable to us."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"The performance could be improved."
"The solution should improve the user experience in the process of creating and activating offers."
"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client."
"It could be less complicated for smaller organizations."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
"If they could provide more integration options to connect with different products, that would be ideal."
"The solution is not user-friendly and it is complex to use."
"In NetSuite ERP, they should focus on offering better customization options."
"The pricing is high."
"The manufacturing and planning side could be improved. That part isn't up to date. NetSuite could be easier to integrate in general."
"The communication has been peculiar, and the overall commercial process has been less than satisfactory."
"As with any system offering large volumes of data, there are limitations on processing large volumes of data in custom ways."
"NetSuite is good for data management, but it's missing payroll features."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while NetSuite ERP is ranked 1st in Cloud ERP with 33 reviews. Microsoft Dynamics CRM is rated 7.8, while NetSuite ERP is rated 7.8. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of NetSuite ERP writes "Carries a broad range of applications, specifically in the field services area". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas NetSuite ERP is most compared with Oracle Fusion Cloud ERP, NetSuite OneWorld, SAP S/4HANA, Oracle E-Business Suite and Anaplan.
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