We performed a comparison between Microsoft Dynamics CRM and Nintex Process Platform based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers."The most valuable feature in Microsoft Dynamics CRM is funneling."
"The solution is versatile and customizable."
"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich."
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"Technical support is completely good."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"K2's best feature is that it can solve complex tasks, issues, and projects with little coding."
"The latest version of Nintex has many features. We have a clear roadmap and the necessary application to integrate it into our platform."
"It is very easy to use."
"It is a scalable product."
"It has integration with BI and Analytics tools, and RPA toolsets as well."
"I really like the visual representation. It actually looks like a flow chart, which is nicer than a SharePoint Designer workflow, which doesn't have that ability."
"It is very easy to use events. K2 has useful tools."
"Easily maintained and customization is quite simple."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client."
"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."
"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."
"Bring all features available from the on-premise product into the cloud version and the workflow error reporting."
"I would also like to see the BPM features from Pega implemented, that have to do with the implementation of AI, and the robotics."
"User interface could use some improvement. Perhaps integration with Visual Studio or SharePoint Designer would be useful."
"I think it was lacking a little bit in its multiple in-house processes and other processes. So there is a little bit of a gap in collaboration."
"Currently, copying workflow actions from one workflow to another is not possible. Also, the Office 365 solution is not as mature as on-premise."
"The cost of the solution is high and has room for improvement."
"The solution is a bit too expensive. It could be cheaper."
"Hawkeye is emerging as a reporting solution, but as a V1 product it’s not very useful yet."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Nintex Process Platform is ranked 9th in Business Process Management (BPM) with 21 reviews. Microsoft Dynamics CRM is rated 7.8, while Nintex Process Platform is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Nintex Process Platform writes "Offers good integration capabilities and easy to learn and good stability". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Nintex Process Platform is most compared with Camunda, IBM BPM, Appian, Pega BPM and Newgen OmniFlow.
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