We compared Oracle CRM and Oracle CX Sales across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CRM users praised its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality. Oracle CX Sales users say that the account portfolio management and mobile application could be better.
Service and Support: User opinions on Oracle customer service vary, with some noting slow responses and inconsistency. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
Pricing: Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
ROI: Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment. Oracle CX Sales users have provided no feedback on its ROI so far.
Comparison Results: Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.
"We are able to take back control of our client sales information and analyze it for the future to improve."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"For the most part, the solution is straightforward."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"It's very easy to find any customer-related data."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"The most valuable feature of Oracle CRM is the organization it provides."
"The most valuable features of the solution I like are its stability and customization."
"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."
"It is stable and scalable, and their support has been very responsive."
"The lead and opportunity management features are valuable."
"The solution integrates well."
"Stability depends on the implementation, but overall, it's quite high."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"The analytics features in Oracle CX Sales are good."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The licensing is expensive."
"Customization is an area in the solution that takes too much time. So, it needs to be improved."
"The user interface and performance could be better."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."
"An improvement would be to lower the price of the license."
"With Oracle CRM, people report some usual downtime and frequent outages."
"Oracle CRM can improve integration and performance."
"Support is very poor."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"They've been lacking in creating customization from scratch and in sales."
"You can get disconnected if you do not have a strong, reliable internet connection."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"The tool must allow developers to check logs."
"The interface of Oracle CX Sales could be more user-friendly."
Oracle CRM is ranked 8th in CRM with 35 reviews while Oracle CX Sales is ranked 14th in CRM with 14 reviews. Oracle CRM is rated 8.0, while Oracle CX Sales is rated 7.6. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of Oracle CX Sales writes "Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service and SAP CRM. See our Oracle CRM vs. Oracle CX Sales report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.