We performed a comparison between PagerDuty Operations Cloud and VMware Aria Operations for Applications based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management."Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"The product easily integrates with other solutions."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The initial setup is straightforward."
"No issues with stability."
"The solution is great for virtualization and preparing the infrastructure in Tanzu to test products. It's very fast and has good visibility."
"VMware comes with a support team, and if you have trouble, you can easily create a ticket, and VMware will help you. Therefore, the best aspect is the support."
"This solution allows me to have true visibility for any metrics when it comes to my cloud, and private."
"People are very pleased with the implementation."
"Tanzu itself, integrated with multiple solutions, bestows support and security upon a container platform, especially when it comes to managing open-source container platforms such as Kubernetes."
"The most valuable aspects of the solution are its ease of use and its ease of implementation."
"For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of a button, and we are not dependent on the developers to provide us with all the necessary features and functions to make that work. We can just deploy it on a workload cluster and monitor at least a good part of the workload. If we want to go into detail, we clearly need to make changes, but for a good part of application monitoring, it gives us good insights."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"It cannot be integrated with our upgraded Jira system."
"Something that needs to be improved, is adding multilingual support."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"It’s quite hard to reach the support team."
"The initial setup should be easier and more seamless."
"I would like to see integration with Kubernetes cluster and APIs so that you can manage the entire stack."
"They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us."
"In the new version, I would love to see more prediction capabilities. It would be great if one could see the alerts get a little more enriched with information and become more human-friendly instead of the technical stuff that they put in there. I think those would be really awesome outcomes to get."
"The implementation is a long process that should be improved."
"The documentation and integration with Kubernetes could be improved."
"The main problem I have is that the license cost is very high."
"Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more."
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PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while VMware Aria Operations for Applications is ranked 29th in Cloud Monitoring Software with 9 reviews. PagerDuty Operations Cloud is rated 8.8, while VMware Aria Operations for Applications is rated 7.6. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of VMware Aria Operations for Applications writes "Easy to deploy, worth the money, and helpful for uptime monitoring and performance insights". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Everbridge IT Alerting and Splunk On-Call, whereas VMware Aria Operations for Applications is most compared with Grafana, Dynatrace, Zabbix, Datadog and AppDynamics.
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