We performed a comparison between Ping Identity Platform and Salesforce Identity based on real PeerSpot user reviews.
Find out in this report how the two Customer Identity and Access Management (CIAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The only feature we were looking for in PingID was SSO integration with our existing web app."
"I like the self-service feature. The 502 and UBP systems are also excellent. PingID's ability to authenticate with SSH, RDP, and Windows login is pretty handy. It covers the entire spectrum of use."
"The solution has a smooth and configurable user interface for single sign-on capabilities."
"It gets a mobility portal in place in conjunction with Office 365. It provides very good possibilities and it's much better than other technology that we have used before which was unstable and slower."
"The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logging in."
"This is a user-friendly solution."
"It provides ease of connecting all our devices."
"The solution is stable. We haven't experienced any bugs or glitches."
"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."
"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."
"Salesforce Identity is a very user-friendly solution."
"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."
"The product is not customizable."
"PingFederate's UI could be streamlined. They have recently made several improvements, but it's still too complex. It's a common complaint. The configuration should be simplified because the learning curve is too steep."
"If the solution is going to compete with Microsoft, they need to offer more unique functionality to keep their current user base."
"Notifications and monitoring are two areas with shortcomings in the solution that need improvement."
"PingID's device management portal should be more easily accessible via a link. They provide no link to the portal like they do for the service. The passwordless functionality could be more comprehensive. You can't filter based on hardware devices. Having that filtering option would be great. Device authentication would be a great feature."
"The initial setup appears to be difficult in the beginning."
"They could use some bio-certification. It's just more user-friendly and more convenient than entering the one time passes. That would be an improvement."
"The solution should allow for better integration with other platforms and the UBT."
"Salesforce Identity needs more expertise in the application."
"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."
"The interface should be simplified and the dashboard has a lot of options but could be improved."
"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."
Ping Identity Platform is ranked 3rd in Customer Identity and Access Management (CIAM) with 19 reviews while Salesforce Identity is ranked 9th in Customer Identity and Access Management (CIAM) with 4 reviews. Ping Identity Platform is rated 8.4, while Salesforce Identity is rated 7.8. The top reviewer of Ping Identity Platform writes " A highly stable tool offering extremely helpful technical support to its users". On the other hand, the top reviewer of Salesforce Identity writes "Adheres to the data privacy regulations of each region, easy to learn and offers strong security features ". Ping Identity Platform is most compared with Microsoft Entra ID, Symantec Siteminder, ForgeRock, Microsoft Active Directory and SailPoint Identity Security Cloud, whereas Salesforce Identity is most compared with SailPoint Identity Security Cloud, Auth0, Okta Workforce Identity, Microsoft Entra ID and Saviynt. See our Ping Identity Platform vs. Salesforce Identity report.
See our list of best Customer Identity and Access Management (CIAM) vendors.
We monitor all Customer Identity and Access Management (CIAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
