We performed a comparison between Qualys VMDR and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup was good. We didn't have any problems with it."
"The reporting functionality is great."
"Qualys VM has allowed us to know the vulnerabilities we need to prioritize based on the threat levels and the possible impact if there's an intrusion."
"Qualys VM had a recent upgrade and the newer version is supporting the cloud."
"The most valuable feature is that this solution is very lightweight."
"This solution gives us insight into our environment and improves our security. It helps us to maintain a good patching system whereby we know that XYZ is vulnerable within the system."
"I am impressed with the VMDR feature."
"The integrations for this solution are very good. I use a different product for virtual patching of vulnerabilities and Qualys integrates well with that product."
"I find that the Discovery and scripting features are the most useful."
"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"The initial setup is pretty straightforward."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"The biggest advantage of ServiceNow is the value that it brings."
"The reporting and the GUI need improvements."
"Reports were lacking somewhat on the customization side."
"I would like to see more accuracy in detections, better reporting capabilities, and better dashboard download capabilities."
"Qualys VM could improve by having more skilled support personnel."
"The only improvement I can think of is on the implementation side. At times it is a bit slow."
"Qualys VMDR is basically susceptible to false positives, and false negatives."
"It's quite complex on the way it is set up, so it takes a fair bit of time in order to get your head around it in order to deploy it. Once you've deployed it, then you're never confident on the versions of the browsers and the SSL certificates, etc. You have to always go back into Qualys and check."
"There needs to be better documentation."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
"The solution should improve the classes of discovery assets to disregard more junk data."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"The solution is too high priced."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while ServiceNow Discovery is ranked 7th in IT Asset Management with 37 reviews. Qualys VMDR is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and BMC Helix Discovery. See our Qualys VMDR vs. ServiceNow Discovery report.
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