We performed a comparison between Qualys VMDR and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The process of defining and discovering scans is organized efficiently."
"It is quite easy to implement."
"Technical support is fantastic."
"The solution shows us classic categories, including high, medium, and low risks. It also shows critical items, and that gives us the advantage of prioritizing things."
"There are fewer false positives when using this solution."
"The reporting is fine."
"Tech support is helpful."
"There are many features. Its reliability, ease of installation, ease of use, and the richness of the information provided are the most valuable features."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"The reporting needs improvement. It should generate much more stuff like field reports."
"Reports were lacking somewhat on the customization side."
"It is more expensive vs. other products on the market."
"Qualys VM should improve its methodology."
"Qualys VMDR is basically susceptible to false positives, and false negatives."
"Some of the older features could be polished instead of focusing on releasing new features."
"I would like to see more accuracy in detections, better reporting capabilities, and better dashboard download capabilities."
"Qualys VM's scanner doesn't pick up every vulnerability, so we have to use multiple scanners to cover that gap."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
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Qualys VMDR is ranked 7th in IT Asset Management with 77 reviews while SymphonyAI IT Service Management is ranked 12th in IT Asset Management with 5 reviews. Qualys VMDR is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, IBM SmartCloud Control Desk and Microsoft Configuration Manager. See our Qualys VMDR vs. SymphonyAI IT Service Management report.
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