We performed a comparison between ServiceNow IT Operations Management and Splunk Infrastructure Monitoring based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a stable solution. I have not experienced any system outages during my time using the solution."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It is flexible. You can tune it, more or less, as you want."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"It helps streamline management and processes."
"I like the tool's discovery feature."
"It's easy to set up."
"The most valuable thing that we have seen within our group is the ability to ingest all this raw data and have it organized in a certain way so that different groups can get effective alerting from this massive amount of raw data that is out there."
"It is very easy to monitor multiple cloud environments. It's like a single pane of glass for us. We can use it to monitor our on-prem and both of our cloud environments as opposed to having different tools for each environment. It makes it all come together in one tool."
"The most valuable feature is log reporting."
"The solution's most valuable aspect is its ability to get information about all of the security measurements in my environment."
"The ability to create custom dashboards is one of the best features and that's typically why most people deploy Splunk. Users can create dashboards for just about anything."
"The product retains a lot of log data for subsequent analysis."
"It is a great resource for us because we have so many different data sources and to be able to aggregate that and put it through a concise dashboard or an alert really helps."
"It can monitor, get the data, and then report on the data."
"The tool can be improved by including more detailed information to assist new users."
"The initial setup phase was hard and could be made easier."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The pricing is high."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The cost needs to be re-examined. It's extremely expensive to run. It's also expensive to expand. That's the number one complaint all of my customers have when it comes to Splunk. It's way too expensive compared to other solutions."
"This solution is difficult to configure and the instructions are complex."
"The end-to-end visibility is lacking because Splunk cannot directly monitor network devices."
"The solution's stability is an area that has room for improvement. It needs to provide constant stability to its users."
"The clustering part of indexes can be more refined."
"A lot of customers had a hard time effectively searching within the data in Splunk. There is a learning curve from searches to indexes and using all the macros that we have created. It is a little difficult for somebody who has not used it quite a bit and does not have a lot of practice with it, but the AI features that we have been hearing about through Splunk will make it a lot easier for us to use human language to search this data. That is big. That is pretty powerful, and that will help a lot with our customers."
"We have both on-prem and cloud, and the challenge is getting all our log data aggregated or streams aggregated so that it is real-time. We do a pretty good job of that, but our organization is not using it as a security platform when it can do a great job of that."
"Splunk could be better integrated with configuration manager solutions so we can automatically resolve issues without human interference."
More ServiceNow IT Operations Management Pricing and Cost Advice →
More Splunk Infrastructure Monitoring Pricing and Cost Advice →
ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews while Splunk Infrastructure Monitoring is ranked 15th in IT Infrastructure Monitoring with 24 reviews. ServiceNow IT Operations Management is rated 8.2, while Splunk Infrastructure Monitoring is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence) and Datadog, whereas Splunk Infrastructure Monitoring is most compared with Nagios XI, Amazon CloudWatch, Cisco Intersight, ITRS Geneos and Splunk ITSI (IT Service Intelligence). See our ServiceNow IT Operations Management vs. Splunk Infrastructure Monitoring report.
See our list of best IT Infrastructure Monitoring vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.