We performed a comparison between ServiceNow Security Operations and Siemplify based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Microsoft Sentinel provides the capability to integrate different log sources. On top of having several data connectors in place, you can also do integration with a threat intelligence platform to enhance and enrich the data that's available. You can collect as many logs and build all the use cases."
"One of the most valuable features is that it creates a kind of a single pane of glass for organizations that already use Microsoft software. So, when they have things like Microsoft 365, it is very easy for them to kind of plug in or enroll those endpoints into the Azure Sentinel service."
"The most valuable features are its threat handling and detection. It's a powerful tool because it's based on machine learning and on the behavior of malware."
"Sentinel uses Azure Logic Apps for automation, which is really powerful. This allows us to easily automate responses to incidents."
"If you know how to do KQL (kusto query language) queries, which are how you query the log data inside Sentinel, the information is pretty rich. You can get down to a good level of detail regarding event information or notifications."
"We didn't have anything similar. So, it really provides value from the incidents and automation point of view. The overview of the security fabric is most valuable."
"The part that was very unexpected was Sentinel's ability to integrate with Azure Lighthouse, which, as a managed services solution provider, gives us the ability to also manage our customers' Sentinel environments or Sentinel workspaces. It is a big plus for us. With its integration with Lighthouse, we get the ability to monitor multiple workspaces from one portal. A lot of the Microsoft Sentinel workbooks already integrate with that capability, and we save countless amounts of money by simply being able to almost immediately realize multitenant capabilities. That alone is a big plus for us."
"Another area where it is helping us is in creating a single dashboard for our environment. We can collect all the logs into a log analytics workset and run queries on top of it. We get all the results in the dashboard. Even a layman can understand this stuff. The way Microsoft presents it is really incredible."
"My favorite feature is the application vulnerability scanner."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The product has a very simple UI."
"Reduces time to closure and closure metrics for vulnerabilities."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The solution is stable."
"The playbooks feature in Siemplify is crucial for automation. We've utilized both standard and custom integrations with other security operation solutions, enhancing our flexibility. The user interface is generally straightforward, although recent changes may require some adjustment and Siemplify's integrations and capabilities offer potential support for various compliance requirements."
"Without hyperbole, I have never, in my entire career, encountered a vendor or a vendor community as awesome as Siemplify. Siemplify and the Siemplify Community quite literally made it possible for our SOC to increase almost five-fold in our number of clients and number of analysts and to go from a Monday to Friday 9-5 shop to a 24/7 shop all in the span of under a year and a half and all while continually adding capabilities and improving the services we offer to our clients."
"The most valuable feature of Siemplify is the playbooks that can be created."
"There is a wider thing called Jupyter Notebooks, which is around the automation side of things. It would be good if there are playbooks that you can utilize without having to have the developer experience to do it in-house. Microsoft could provide more playbooks or more Jupyter Notebooks around MITRE ATT&CK Framework."
"Microsoft Sentinel is relatively expensive, and its cost should be improved."
"Only one thing is missing: NDR is not available out-of-the-box. The competitive cloud-native SIEM providers have the NDR component. Currently, Sentinel needs NDR to be powered from either Corelight or some other NDR provider."
"Sometimes, it is hard for us to estimate the costs of Microsoft Sentinel."
"I would like to be able to monitor applications outside of the Azure Cloud."
"When we pass KPIs to the governance department, there's no option to provide rights to the data or dashboard to colleagues. We can use Power BI for this, but it isn't easy or convenient. They should just come up with a way to provide limited role-based access to auditing personnel"
"For certain vendors, some of the data that Microsoft Sentinel captures is redacted due to privacy reasons."
"Microsoft Sentinel should provide an alternative query language to KQL for users who lack KQL expertise."
"The initial setup is difficult."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The threat intelligence module needs a better dashboard."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"We often encounter minor issues that could be improved, but we maintain communication with the developers and submit feature requests. Recently, I requested enhancements such as improved search functionality within playbooks and expanded options for exporting case data."
"Building the playbooks could be easier and the integration could improve. It is a difficult process, such as what API connections need to be made."
"I'm inclined to say that I'd love to see some Machine Learning capabilities integrated into the platform, however, I just attended a demo this morning where Siemplify gave a sneak peek into some Machine Learning capabilities that they are currently developing and have roadmapped for release soon."
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ServiceNow Security Operations is ranked 7th in Security Orchestration Automation and Response (SOAR) with 15 reviews while Siemplify is ranked 16th in Security Orchestration Automation and Response (SOAR) with 3 reviews. ServiceNow Security Operations is rated 8.0, while Siemplify is rated 8.6. The top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". On the other hand, the top reviewer of Siemplify writes "Great for reporting and ticketing for SOC MxDR client environments and has a great, supportive community". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Swimlane and Tines, whereas Siemplify is most compared with Splunk SOAR, Palo Alto Networks Cortex XSOAR and Fortinet FortiSOAR. See our ServiceNow Security Operations vs. Siemplify report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
