We performed a comparison between Sophos Email and TitanHQ SpamTitan based on real PeerSpot user reviews.
Find out in this report how the two Email Security solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Microsoft Defender for Office 365's most valuable feature is its performance."
"It also gives me good visibility because, with Defender, I'm using a Microsoft product to defend Microsoft products. The integration was really seamless and I have wide visibility because it picks up almost everything. Literally, I can see almost every activity that happens, from the e-mail to the workstation itself."
"Defender helps us prioritize threats across our organization."
"I like its investigation capabilities, as that is what is most important to me. It is fairly simple with a user-friendly interface."
"The good part is that you don't have to configure it, which is very convenient."
"It also gives the vulnerability status according to the versions you have selected. Let's say you have Google Chrome. It mentions the versions it has, and it updates. Within two hours of an update, it is reflected in the dashboard. That's really nice to have."
"The most valuable feature is protection against malicious links, fishing, and impersonation. You can train people to be aware of these threats, but they're not always careful. When they're using their phones between meetings, they click on a link, and it's game over."
"The initial setup is straightforward. You just add the license, click it, and then you can set up the rules. It is quite simple."
"I find the comprehensive features of Sophos Email most valuable."
"I found the user interface friendly."
"The feature of Sophos Email that we find most effective for detecting suspicious emails is primarily based on their signatures."
"The anti-malware, risk scanning has been pretty spot on."
"The tool's most valuable feature is the anti-spam detection filter. Its threat email intelligence features help to identify email data."
"Sophos Email is in the cloud and integrated with its firewall."
"I cannot guarantee any email by its name. It can be spam. Sophos Email helps to double-check whether an email is spam or not. It has a dashboard which gives an overview of the alerts."
"The tool is a good solution for protecting against email attacks and monitoring networks. It supports our compliance efforts and is easy to use and stable."
"I like the ability to go online and view mail that's been quarantined. SpamTitan lets you look at the mail and decide whether you want to release it or not."
"I've been pretty pleased with technical support. They're pretty responsive. They answer quickly. They come up with solutions really quickly as well."
"It's cut down on our amount of spam."
"The fact that it does exactly what it says on the box is what I find most valuable about SpamTitan. They've reduced our spam by about 99 percent."
"We get reports on blocked emails. I review them weekly to see who the heavy hitters are inside the office. We need our email addresses out there to do business, so we have sales and customer service email addresses that need to be out there. Those are the biggest targets for spam. SpamTitan cuts down the amount of spam that we receive, but it's about the same as Barracuda."
"SpamTitan is a product that saves us time. The less spam that you have, the more time you have because you're not digging through the mail that hits your inbox."
"It works as it should. It allows users to manage emails that they receive, meaning they can set up whitelists and blacklists."
"We have just one place to go and look at things, which makes it a lot easier for us. Our users like the fact that it is granular when they look at it. Some guys are really proficient in certain areas and this lends itself to that, which is good. They can then learn the other parts that they didn't have when we were on other systems. You can just log into the back-end and can see everything or whatever you want to see. If you need to actually go through the email and look for one to release, it is easy to find."
"The phishing and spam filters could use some improvement."
"One area for improvement is integration. For example, when it comes to external SaaS platforms, we were not able to get a lot of information on integrations with such apps for security and authentication."
"Several simulation options are available within 365, and the phishing simulation could be better."
"Microsoft wants its well-paying customers to finish testing some of its half-baked products, find bugs, and report bugs back to Microsoft's team, which is a little frustrating for those who have to manage it and roll it up to thousands of people across the organization."
"The company should focus on adding threats that the solution is currently unable to detect."
"They can improve their security in a way where a customer can know if all their attachments are safe or not to open through a report. The solution does its job perfectly, but it never reports to the customer whether those attachments have been stopped before or not."
"It would be better if it were more scalable. It depends on the architecture, but we would like to make it more scalable for both data centers."
"They have moved features from one console to another. Things have been moved around in the interface and it takes me time to find where certain features are."
"Sophos Email can improve security."
"I would like to see improvements in the initial setup process, ensuring better compatibility with diverse customer infrastructures."
"Servicing and support are areas with shortcomings where the solution needs to improve."
"The solution has not found a way to block certain kinds of phishing emails."
"Lacks visibility into spam emails."
"The solution's technical support is slow and unresponsive. You need to book time in order to get support."
"The main drawback is regarding the technical support."
"The security of the solution could improve."
"I believe the product is configured for the US or European market, not the Latin American market, and the scoring system is a little too strict for our market. Most companies in Latin America don't even have proper domain configuration, which can cause their emails to be filtered as spam. They might not have DMARC or SDF configuration, so we often have to change the scoring threshold to let legitimate emails through. It's not SpamTitan's fault, but the optimization isn't the greatest considering our market."
"The SpamTitan user interface is not amazing, but I don't mind it. I know they are releasing a new one soon. I have seen it and it looks a lot better. That has been an area that needs improvement."
"I would also like to see SpamTitan improve on its antivirus software. I believe they're using Bitdefender and ClamAV. A problem with them is that they sometimes miss Trojans and malicious sites. We have internal antivirus software as well, and when we receive emails we see that our local antivirus software has found Trojans in them."
"What would be helpful to me is an alert if there were an increase in the number of threats that have been picked up. In that case, an alert could be sent to the admin in our company, to inform us. It could say something like, "Generally, about 20 percent of your incoming emails have been threats. Now it has jumped up to 30 or 40 percent." Something like that would be beneficial."
"We're so used to it now. If anything, there should be more ease of access for the users. If you're on our mail server, there should be easier access for you to better manage your own mailbox."
"Its GUI can definitely be improved. As the administrator of the product, the GUI isn't very logically built. If you need something, you don't have one menu where you can say, "Well, this relates to our customers," and manage everything for your customers in that interface. The naming and placement of some of the menus need improvement. For example, if I'm looking for a log to take a look at what has passed through the filter of a specific customer, I get these ZIP-packed files that I can't use for anything. I have to look under history instead. The naming of some of the features is off by a lot."
"The admin management portal needs a facelift. I've asked them for a way to authenticate admins of the organizations that want to admin the SpamTitan product itself. Adding additional management security would be a great feature. There are a few tiny improvements they could also make. For instance, the GUI itself is a little outdated, and it could be more user friendly. The same goes for ArcTitan. It's got a horrible GUI that's worse than SpamTitan. It also could use that authentication mechanism upgrade as well. I would also suggest combining the two products into one control panel. ."
"If they had a little more documentation explaining how to use regex, or if they could include that inside of the cloud interface so that it generates regex code based on the parameters you input, that would be a lot more useful for people who aren't familiar with coding languages and HTML."
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Sophos Email is ranked 11th in Email Security with 28 reviews while TitanHQ SpamTitan is ranked 4th in Email Security with 77 reviews. Sophos Email is rated 8.0, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Sophos Email writes "Provides good identity proxy features, but sandboxing and spam control features could be improved". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Outdated user-interface and offers basic functionality, they have great marketing but only deliver the basics". Sophos Email is most compared with Microsoft Exchange Online Protection (EOP), Fortinet FortiMail, Barracuda Email Security Gateway, Perception Point Advanced Email Security and Symantec Messaging Gateway, whereas TitanHQ SpamTitan is most compared with Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP), Avanan and Trend Micro Email Security. See our Sophos Email vs. TitanHQ SpamTitan report.
See our list of best Email Security vendors and best Office 365 Protection vendors.
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