We performed a comparison between Spiceworks and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."Spiceworks is generic and free."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"The most valuable features are the inventory and personalization."
"The solution is easy to use and easy to manage."
"It was easy to integrate Spiceworks with our existing setup."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"Aggregation searches have reduced time and difficulty of identifying trends and conditions which need to reviewed."
"It has quite extensive support in terms of integration. If you want to do anything, there are tools for that."
"The ability to analyze huge amounts of sales data and accurate prediction of sales forecasting is the most valuable feature."
"One key advantage of Splunk over competitors like IBM QRadar is its superior device integration capabilities."
"Splunk Enterprise Security's dashboards are a key asset."
"We can ingest and correlate data from virtually any type of system."
"The solution is very fast and succinct."
"The breadth of the data sources that Splunk can ingest data from is broad and deep and it does an exemplary job at handling structured data."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"Sometimes, it can be difficult to integrate what you need."
"In the next releases, I would like to see more pricing flexibility."
"More control with Splunk Cloud as it seems a bit limited. I used to manage an on-premise instance of Splunk Enterprise and really liked having more control over it."
"It needs more formatting control without having to be an admin."
"I find that the learning curve for Splunk is relatively lengthy."
"Splunk Enterprise Security could improve in automation, flexibility, and providing more content out of the box."
"For on-premise, it's more about optimization. With such a heavy byte scale of data that we are operating on, the search for disparate data sometimes takes about a minute. This is understandable considering the amount of data that we are pumping into it. The only optimization that I recommend is better sharding, when it comes to Splunk, so that data retrieval can be faster."
"It requires a significant amount of relatively complex architecture once you push past the single server instance."
"There are new services which are coming up. If Splunk can catch up with the speed of Amazon, and with the integration, instead of us waiting for another year or so, that would be good."
Spiceworks is ranked 32nd in IT Infrastructure Monitoring with 47 reviews while Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 246 reviews. Spiceworks is rated 7.8, while Splunk Enterprise Security is rated 8.4. The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus, whereas Splunk Enterprise Security is most compared with Wazuh, IBM Security QRadar, Dynatrace, Elastic Security and Microsoft Sentinel.
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