We performed a comparison between Spiceworks and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the inventory and personalization."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"The solution is very stable. It's reliable and efficient."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"Tickets by e-mail, with actions by hastag."
"Spiceworks is generic and free."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"The product provides communication features like chats and calls."
"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."
"The most valuable features of Zoho Desk are archiving queries and analytics."
"It is a scalable platform."
"The product has a lot of features."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"The SNMP sniffer requires a lot of work to get right."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"The GUI must be improved."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"Sometimes, it can be difficult to integrate what you need."
"There is room for improvement in terms of integration."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
"Sometimes, the solution has some email issues in a new data center."
"They could enhance the product’s features to customize the automated email responses."
"The solution should provide an option to autofill some values while creating tickets."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
"Zoho Desk lacks lookup fields for the layouts."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
Spiceworks is ranked 16th in Help Desk Software with 47 reviews while Zoho Desk is ranked 6th in Help Desk Software with 19 reviews. Spiceworks is rated 7.8, while Zoho Desk is rated 8.4. The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and JIRA Service Management, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshservice and ManageEngine SupportCenter Plus. See our Spiceworks vs. Zoho Desk report.
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