We performed a comparison between Untangle NG Firewall and WatchGuard Firebox based on real PeerSpot user reviews.
Find out in this report how the two Firewalls solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We are a visual effects company, and there have been a number of high profile security issues in our industry. This has brought us to a higher standard of security, which our clients are very keen on these days."
"It has very easy management and an amazing ETM configuration."
"Our security improved from being able to put in rules and close off unwanted traffic."
"The solution is stable."
"The multi-tenancy feature is most valuable. It integrates very well with FortiManager and FortiAnalyzer."
"Centralized monitoring, policy management, and virtualized appliances allow us to take control over our public and private infrastructure."
"The security features are about the best that I've seen anywhere."
"This is a quality product with ok support, and it is better than the competition we've tried."
"The interface is very good."
"The majority of our clients are very small businesses, and Untangle devices have been fantastic for these small clients. We've basically standardized our stack to just simply use Untangle. We include the hardware and the service option, which makes it very easy and affordable for us to just simply push that into the monthly per-user costing that we provide as a managed services provider. It's really a no-brainer. They're easy to use, and they're easy to set up and configure. Support is generally good about resolving any issues that we have. We haven't had any real complaints."
"Its detection, antivirus, and filtering features are the most valuable. The facility to connect by using the VPN connection is also a very valuable feature. It is very strong, secure, and reliable. We have implemented the Untangle solution in all hardware. It is also a user-friendly solution. It is easy to learn and easy to configure."
"It is not attached to an appliance, meaning if you get a good PC/server, then you can already run a firewall."
"The initial setup is very easy."
"It is very easy to deploy and monitor. "
"What I like about this product, which is the reason that we continue to use it, is that you can install the software version on your own hardware. In case there is a problem with the hardware, we can just install the firewall in another machine and restore the configuration."
"Application Control and filtering features are valuable."
"There are many fantastic features."
"It also provides us with layered security. It has onboard virus scanning features that allow it to scan before something gets to the host. It will also stop a person from going to a site that is known to be bad."
"Firebox operates effectively in the background, blocking potential threats without a need for constant monitoring."
"The GUI is easy and intuitive."
"The most valuable are the VPN and proxy features."
"The policy monitoring and allowing different traffic flows are the most useful features for us; regulating which traffic comes in and out."
"The ports that I have assigned appear to be unattainable to outside 'mal-actors,' unless they have an address registered on the internet that this thing is expecting. That's a layer of security."
"The product's usability is good. It is straightforward and simple. One of the benefits is that it is easy to navigate and intuitive."
"The cloud features and integration could be improved."
"Cisco Meraki products are rising very quickly in the cloud and the connected era. Meraki products offer much better ROI, upgradability, and manageability."
"One issue that I have had is that sometimes I need to monitor the traffic, so I need to filter it according to the user and which user is using it the most. I experience a bottleneck most of the time, particularly at the peak time when the number of contracts and users are at maximum."
"The solution's framework needs to be frequently updated in order to have a stable solution."
"The monitor and the visibility, in this proxy, is very weak."
"It needs to improve its ISP load balancing."
"Fortinet FortiGate could improve if it had a cloud-managed solution."
"The sniffing packets or packet captures, can be simplified and improved because it's a little confusing."
"The common center facility that Untangle provides should be available on-premises. There are great corporations here in Mexico that like the Untangle solution, but they don't like the fact that the monitoring and access to the appliance are in the cloud. They request for the common center facility to be available and installed on-premises."
"For the web filter, I think they can do better especially on the free model."
"There is room for improvement in the logs. Like with Cisco, I can do almost everything and know almost anything about what's running. Untangle works very much out of the box. It's very user-friendly, but it's not engineer-friendly. So, it's good for a home user. For something fairly easy, but at the same time, with good technology to have at home, because at home, I'm not a millionaire or anything like that. So it's not like I'm worried to get hacked. I didn't want something like a Cisco firewall; it would be a bit overkill to have at home. So that's why I went for Untangle. But it lacks a few features. It's just a tick-box kind of thing. So they have apps and turn on and off the apps. The VPN's configuration is all very ticked. They have a few custom configurations, but it's not that much."
"The web content filtering needs improvement."
"Web-filtering policies could be improved."
"We have a minor issue when assigning IP addresses in the ARP tables. You should be able to go into the ARP tables, look at the IP address and say, "Nope, they need to be on this side on this IP address." The ability to set a DHP reservation from the ARP tables would be great. It's no big deal, but it would be nice to have."
"The pricing should be reduced because it is expensive."
"The biggest challenge that we have with this solution is local support. The local support is a problem in our area."
"I would like to see more simplified management of the firewall... It's a complicated system to use."
"The VPN aspect of the WatchGuard Firebox is an area that could potentially benefit from improvement. We encountered difficulties while attempting to integrate Windows 11 laptops into the system, which resulted in unreliable connections. After some research, we discovered that this was primarily due to compatibility issues with Windows 11 and required a patch. However, it was still a challenge as it seemed that even when we tried to keep the laptops on Windows 10, they still exhibited the same issues as Windows 11 machines. Despite WatchGuard attributing the problem to Microsoft, we were eventually able to find a solution and all the machines are now functioning seamlessly."
"The solution is lacking a professional website, they should be updated more often."
"The drawbacks are just sometimes not having the technical information that we need in order to easily make connections with all of our Internet-based clients."
"The software in it could be a bit more friendly for an amateur user. I look at it and don't understand what half the stuff is. Looking at the interface, it is all mumbo-jumbo to me. It's not a simple interface. You have to be an IT guy to understand it. It is not for your average person to use, then walk away from it. It is much more entailed."
"Last year, I had an issue with one of the Fireboxes going down. It was overheated, because my server room became overheated and this fried it."
"The level of support from WatchGuard is not as good."
"The product's technical support services need improvement."
Untangle NG Firewall is ranked 27th in Firewalls with 22 reviews while WatchGuard Firebox is ranked 13th in Firewalls with 79 reviews. Untangle NG Firewall is rated 8.6, while WatchGuard Firebox is rated 8.4. The top reviewer of Untangle NG Firewall writes "Its simplicity, variety of features, and low pricing have enabled us to improve the security for our small business clients at a price that they are happy to pay for". On the other hand, the top reviewer of WatchGuard Firebox writes "Offers a streamlined deployment, intuitive interface and robust security features". Untangle NG Firewall is most compared with OPNsense, Netgate pfSense, Sophos XG, Sophos UTM and Check Point NGFW, whereas WatchGuard Firebox is most compared with Netgate pfSense, Sophos XG, OPNsense, SonicWall TZ and Meraki MX. See our Untangle NG Firewall vs. WatchGuard Firebox report.
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