We compared Zerto and Veeam Backup & Replication based on user reviews in five categories. We reviewed all of the data, and you can find the conclusion below.
Features: Users say Zerto offers excellent data protection, and it’s easy to create VMs. Zerto users also like its real-time replication features. Veeam is commended for its dependability, flexibility, and user-friendly interface. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication. Veeam Backup & Replication would benefit from improved integration with different technologies as well as simplified implementation and troubleshooting processes.
Service and Support: Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved. Veeam's support is generally viewed as helpful, responsive, and knowledgeable, but a few customers have reported slow response times and a lack of expertise in certain areas.
Ease of Deployment: The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions. Veeam’s setup is commonly seen as uncomplicated, but there may be a slight learning curve.
Pricing: Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost. Some users find Veeam Backup & Replication to be affordable, while others deem it expensive.
ROI: Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow. Veeam offers a budget-friendly solution, quick implementation, and strong protection for client data centers.
Comparison Results: Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better. Veeam Backup & Replication is considered a dependable, flexible solution. However, some users had issues with implementation and integration.
"Veeam is quick, easy to work with, and its support for Microsoft products is good. They also provide adequate solutions for backing up Microsoft applications in the cloud, such as Office 365."
"The data backup replication has been the most useful feature. Previously, we copied the data hub to an external hard drive but now we are able to store the backup on one of the depository service."
"It's the most easy-to-use backup replication that I have used so far."
"I think that the scalability is very good. We can't compare it."
"Instant Backup is an useful feature."
"One of the most valuable features is the integration. Another good feature is the instant recovery."
"One of the best things about Veeam is that they have consistently improved on themselves since they started. Personally, I've been using Veeam since around 2013/2014 when it was only supporting certain hypervisors such as HyperV, and since then it has become truly mature enterprise-level software with a lot of versatility."
"The most valuable feature is the ability to verify that backups are valid."
"Failing over the VM without removing/touching the production VM from inventory is also an important feature."
"Since the log files are continuously transmitted, the granularity of restores is amazing."
"The mobile application is very useful as a real-time monitoring, reporting tool. When asked the status of our machine backup and recovery ability, an easy answer is to display the status on the real-time application or browser. The Zerto Analytics tool helps predict future storage needs by tracking trends in space, journal size, and I/O rate. These are reportable statistics making quantifiable tracking easy and accurate. Having a web interface simplifies access by other system administrators."
"Failover using Zerto is simply a one-button click, and it does everything else in restoring the VMs at a different datacenter (recovery site)."
"Its ease of use is most valuable. The online documentation is very clear and helpful. We are able to solve a lot of problems on our own without having to contact support."
"Zerto has improved our restoration time and made it easier to test software upgrades. It has simplified tasks like decommissioning a site and replicating virtual machines from one location to another."
"Its ease of use and scalability are valuable."
"I've used backup solutions like Veeam in the past, but Zerto seemed like a better, faster solution. We adopted Zerto because of the speed, and because we wanted to do everything in-house."
"If they could add more support for all of the modern hypervisors, that would make Veeam much better and more flexible to work with. For example, there is no solution for VM to VM replication when it comes to Oracle OEM servers."
"The SME that helped us with the implementation would probably have more insight because he used it way more than we have. We just use it for making sure that our backups are done daily, and the replications are being performed between sites. We haven't had any issues at all with it other than the fact that there is a slight process to acquire additional licenses if we want to expand our number of hosts. That's because it is based on the number of cores and threads that are used."
"Recovery speed is slow. Full recovery on large machines (1TB+) takes too long"
"They need a better solution for backend storage."
"I would like to see a storage application in the next version of the product."
"The tech support could be better."
"The DR component should be part of the comprehensive package, not separate."
"The product is missing some commonsense features and tools for an enterprise backup recovery product,"
"The biggest pain points we have experienced are related to some of the SQL-intensive workloads just because the VPGs struggle a little bit to keep up. That might be because we are pushing too many transactions."
"Another thing that would help would be a recommender, or some type of tool that says, 'Hey, you're not conforming to best practices.' It would do a conformance or compliance check to tell you if your VPGs are set up according to best practices and whether your Zerto clusters are set up optimally. It would see if you have HA enabled and whether your alerting is turned on."
"I would like to see a couple of details regarding awareness of VM events coming outside of ZVR."
"Recently, they started forcing everybody to use a Linux-based appliance for their z/VMs. That appliance has been extremely touchy and, in some cases, problematic."
"Zerto could be considered as a backup product but this is not true. So if we could consolidate and use Zerto for disaster recovery as well as everyday backup and restore for situations where we need to recover something, that would be helpful. Anyway, we think that Zerto will win with no competition in the Disaster Recovery process, so we stay focused on this. Now we are testing version 10 which include real-time ransomware detection, a new Cyber Resilience Vault and enhanced cloud capabilities and security: we expect more from these features for superior hybrid cloud security."
"A slight disadvantage of Zerto is that it requires the Windows Server operating system as the base OS. Over time, I would like to see more offerings in that regard. There should be more deployment options other than just the Windows operating system."
"The alerting could be fine tuned and improved. It does a lot of alerts, but it's a little bit cumbersome to modify them."
"We have had some issues with trying to get certain parts of the backup or restore functionality to work."
Veeam Backup & Replication is ranked 1st in Disaster Recovery (DR) Software with 329 reviews while Zerto is ranked 2nd in Disaster Recovery (DR) Software with 236 reviews. Veeam Backup & Replication is rated 8.6, while Zerto is rated 9.0. The top reviewer of Veeam Backup & Replication writes "Beneficial pricing model, user friendly interface, and many free features". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Veeam Backup & Replication is most compared with Acronis Cyber Protect, Azure Backup, Rubrik, Veritas NetBackup and NAKIVO Backup & Replication, whereas Zerto is most compared with VMware SRM, Rubrik, Commvault Cloud, Dell RecoverPoint for Virtual Machines and VMware Cloud Disaster Recovery. See our Veeam Backup & Replication vs. Zerto report.
See our list of best Disaster Recovery (DR) Software vendors, best Backup and Recovery vendors, and best Cloud Backup vendors.
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