Neeruganti Santhosh Kumar - PeerSpot reviewer
Security Analyst at a tech services company with 501-1,000 employees
Reseller
Offers robust protection and excellent visibility in a highly scalable solution with great technical support
Pros and Cons
  • "The feature I like the most is the solution's detection."
  • "The malware analysis could be improved, as that's what we use the solution for the most and that change would make it a better EDR tool."

What is our primary use case?

We use CrowdStrike Falcon to detect and alert us to any malware in our system. In our organization, we integrated CrowdStrike with a SIEM tool, which does the alerting. If the solution detects malware and issues an EDR alert, it notifies us and begins gathering data about the detection, including the hostname, user name, the hash value of the downloaded file, and the file's reputation. Then, we can ask the user the delete the file from the PC and drives, such as USB drives, if necessary. Following removing any malicious files, we can use CrowdStrike to run an AV scan on the affected device or devices.

How has it helped my organization?

We use the solution's Horizon module to protect multi-cloud work environments and integrate with SIEM tools. Detections in CrowdStrike trigger a response from the SIEM tool, allowing us to face threats via a coordinated approach.

Horizon simplifies security management of multi-cloud environments, and the improvement has been significant. Integration with a SIEM tool makes alerting and detection very rapid, which significantly helped.

To give an example, one of our employees mistakenly downloaded a malicious phishing video. The solution quarantined the file, protecting our organization from attack.

What is most valuable?

The feature I like the most is the solution's detection.

The fact that CrowdStrike Falcon is a cloud-native solution provides us with a lot of flexibility and always-on protection. This is very important to us because it enables automatic detection and quarantining of malicious files, and that's one of the features we like most about working with the tool. 

The visibility provided by the solution in multi-cloud environments is excellent; it's one of the best features. 

What needs improvement?

The malware analysis could be improved, as that's what we use the solution for the most and that change would make it a better EDR tool. 

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June 2024
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For how long have I used the solution?

I've been using the solution for about three years. 

What do I think about the stability of the solution?

The product's stability is good. 

What do I think about the scalability of the solution?

The scalability is excellent; top tier. There are about 15 end users in our company, and they are members of the security team. We plan to increase our usage of the solution. 

How was the initial setup?

It isn't challenging to deploy the solution's sensor to endpoints, and it becomes even more straightforward with some experience and understanding of the tool. 

The deployment is relatively quick, though it takes a little longer than other products.

What about the implementation team?

We implemented via an in-house team as we had a lot of experience with the solution. 

What's my experience with pricing, setup cost, and licensing?

The solution isn't very costly; it's affordable.

Which other solutions did I evaluate?

We evaluated a McAfee solution, and CrowdStrike has a lot more automation. 

What other advice do I have?

I rate the product nine out of ten. 

CrowdStrike is excellent at preventing breaches, and our security operations are more robust as a result. The automatic quarantining of malicious downloads keeps our system safe and our information out of the hands of attackers.  

The solution reduces our security risk significantly; it's an advanced tool.  

We learned about the solution when some of our employees saw a promotion campaign. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Younghoon-Youn - PeerSpot reviewer
Director of Security Solution Business at a wholesaler/distributor with 1-10 employees
Real User
SaaS security solution that is efficient in running antivirus processes using little storage
Pros and Cons
  • "The most useful feature is that we do not need to install or keep signature files. Regular scanning that consumes a lot of computer resources is not needed."
  • "This solution is relatively expensive."

What is our primary use case?

We use this solution for next generation antivirus and EDR.

How has it helped my organization?

Developers previously complained their resources required regular scanning on their system. This made their system and response time slow. This has since been improved using this solution. 

What is most valuable?

The most useful feature is that we do not need to install or keep signature files. Regular scanning that consumes a lot of computer resources is not needed.

Based on the documentation CrowdStrike provide, the solution provides a number one detection ratio which we like. 

For how long have I used the solution?

We have used this solution for one year. 

What do I think about the stability of the solution?

This is a stable solution as it is cloud based. We have 3000 users making use of it. 

How are customer service and support?

The support team responses are often a little bit slow. I would rate them a three out of five. 

Which solution did I use previously and why did I switch?

We previously used Cisco AMP.

How was the initial setup?

The initial setup is straightforward. I would rate it a five out of five. The deployment was a replacement project and it took three months.

What about the implementation team?

We used a third party for installation. 

What was our ROI?

We don't need to maintain onsite servers and deep end user updates with the new vulnerabilities. Considering the required server hardware and maintenance workload, the ROI will be achieved in a year or one and a half years.

What's my experience with pricing, setup cost, and licensing?

This solution is relatively expensive. 

What other advice do I have?

I would advise others to first evaluate AV or EDR and then investigate the current endpoint protection solution that are already using in their organization. They should then check what kind of tools can be placed with CrowdStrike. 

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Customer but recently joined partnership programme
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Buyer's Guide
CrowdStrike Falcon
June 2024
Learn what your peers think about CrowdStrike Falcon. Get advice and tips from experienced pros sharing their opinions. Updated: June 2024.
772,679 professionals have used our research since 2012.
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
Real User
Simple initial setup, excellent support, and free upgrades
Pros and Cons
  • "One of the most valuable features of CrowdStrike Falcon is when there are upgrades there are no additional fees."
  • "CrowdStrike Falcon could improve by adding manual scanning or serverless scanning. It is not available at this time."

What is our primary use case?

I am using CrowdStrike Falcon to protect my endpoints from new zero-day threats.

What is most valuable?

One of the most valuable features of CrowdStrike Falcon is when there are upgrades there are no additional fees.

What needs improvement?

CrowdStrike Falcon could improve by adding manual scanning or serverless scanning. It is not available at this time.

For how long have I used the solution?

I have been using CrowdStrike Falcon for two and a half years.

What do I think about the stability of the solution?

CrowdStrike Falcon is stable.

What do I think about the scalability of the solution?

CrowdStrike Falcon is scalable enough for our needs.

We have approximately 250 people using this solution in my organization.

How are customer service and support?

We have used the technical support for investigations, but not for installation or anything else.

I rate the support CrowdStrike Falcon a five out of five.

Which solution did I use previously and why did I switch?

I previously used McAfee but zero-day threats are not being protected. We evaluate CrowdStrike Falcon and when compared to McAfee, it was far better. 

How was the initial setup?

The initial setup of CrowdStrike Falcon is easy.

What about the implementation team?

Our administrator of this solution had to configure the policy for the best detection.

What's my experience with pricing, setup cost, and licensing?

There is no license required to use this solution.

What other advice do I have?

My advice to others is this is a good solution that does not require a lot of attention. You can install it and it runs silently in the background.

I rate CrowdStrike Falcon a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Cybersecurity Analyst at a computer software company with 51-200 employees
Real User
Seamlessly integrates, is stable, and is suitable for all sized organizations
Pros and Cons
  • "Among CrowdStrike Falcon's most valuable capabilities are its UEBA and SOAR functionalities, along with its seamless integration with any other SIEM solution."
  • "The detection time has room for improvement."

What is our primary use case?

We use CrowdStrike Falcon for endpoint protection against malicious activity.

What is most valuable?

Among CrowdStrike Falcon's most valuable capabilities are its UEBA and SOAR functionalities, along with its seamless integration with any other SIEM solution.

What needs improvement?

The detection time has room for improvement.

For how long have I used the solution?

I have been using CrowdStrike Falcon for two years.

What do I think about the stability of the solution?

I would rate the stability of CrowdStrike Falcon ten out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of CrowdStrike Falcon a nine out of ten.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are an MSP and have used and provided IBM QRadar, Bit Defender, and CrowdStrike Falcon based on each client's requirements. 

CrowdStrike Falcon is the most popular choice for our clients because of its price.

How was the initial setup?

Deploying CrowdStrike is straightforward. We initially had a technical representative guide us through the process, but now we can handle it ourselves for our clients. 

One architect and two engineers are used for the deployments.

What about the implementation team?

We implement the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

The licenses are offered on a one-year and two-year basis. The more endpoints an organization adds the cheaper the cost.

What other advice do I have?

I would rate CrowdStrike Falcon a ten out of ten.

Our clients range from small up to enterprise level.

The maintenance is simple. We just need to stay on top of the updates.

CrowdStrike Falcon is user-friendly and the analysis provided is good making it an efficient solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: MSP
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Sandeep Sehrawat - PeerSpot reviewer
Information Technology Security Consultant at Sify Technologies
Real User
Top 5
Your dashboards will tell you the number of the endpoints being protected and the incidents.
Pros and Cons
  • "CrowdStrike Falcon is effortless to use, and it's a cloud-specific platform. You only need to deploy the light agents on the licensed endpoints, and you're ready to work. Your dashboards will tell you the number of the endpoints being protected and the incidents. There are also incident dashboards with alerts that will tell you about the details."
  • "CrowdStrike should provide better visibility in its reporting. There should be more forensic details about detected threats."

What is our primary use case?

CrowdStrike Falcon is an Endpoint Detection and Response system that uses agents deployed on each endpoint. It works on mobile or wired devices. The operator provides you real-time and online protection against the latest malware and wireless attacks.

What is most valuable?

CrowdStrike Falcon is effortless to use, and it's a cloud-specific platform. You only need to deploy the light agents on the licensed endpoints, and you're ready to work. Your dashboards will tell you the number of the endpoints being protected and the incidents. There are also incident dashboards with alerts that will tell you about the details.

What needs improvement?

CrowdStrike should provide better visibility in its reporting. There should be more forensic details about detected threats.

For how long have I used the solution?

I've been using CrowdStrike Falcon for two years. 

What do I think about the stability of the solution?

CrowdStrike is highly stable.

What do I think about the scalability of the solution?

CrowdStrike is a cloud-based solution, so it's always scalable. You can adjust your endpoint licenses at any time, so if your endpoint is decommissioned, you can reduce the licenses. If you want to add few more endpoints, you only need to deploy the agents. We have provided CrowdStrike Falcon EDR solutions for many clients, and the largest is about 2,000 licenses. 

How are customer service and support?

CrowdStrike support is great. Palo Alto and CrowdStrike both have outsourced support.

How was the initial setup?

Deploying CrowdStrike is straightforward. You can mass-deploy it using any management solution like WSS. It's a light agent that only requires 30 to 40 MB of space, so it's deployed in minutes.

One person is enough to manage the solution. A single admin can create a group based policy and deploy on hundreds of systems in a day if they are connected with their AD or WSS. If they are out of the network and out of the reach, then you need to do it manually, and that takes times for the endpoint availability.

What other advice do I have?

I rate CrowdStrike Falcon eight out of 10. I strongly recommend it. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Service at Four-U Office Inc
Real User
Inexpensive, doesn't slow down devices, and an easy initial setup
Pros and Cons
  • "The initial setup is very simple."
  • "They don't really have anything when it comes to scanning attachments."

What is our primary use case?

We primarily use the solution for real-time ransomware protection.

What is most valuable?

The solution hasn't picked up a virus yet, so I don't know if I'm able to really discuss the most valuable aspect of the solution just yet. It's very new. 

It's not costly, and it's not constantly running, it's only looking for suspicious items when it starts to take action. There's nothing constantly scanning your device, so it's not slowing anything down in that respect. That's what I liked about it the most. 

It's not your traditional antivirus that just sits there constantly scanning your computer for Trojans and malware, etc. This doesn't take any action until it sees something actually going on.

The initial setup is very simple.

What needs improvement?

The solution doesn't have a whole lot of email security on offer. We did know that going into the purchase, however. We decided to get a different solution for that aspect of security.

They have a sandbox feature, but it's all they do. They have different grades. There's the Socket Pro and then there's an ADR. Then there's another one where they pretty much watch your system for you. And it's all different. It's all based on the price you want to spend. I wasn't going to drop a large amount of money.

They don't really have anything when it comes to scanning attachments. That would be something I would like.

For how long have I used the solution?

I've only been using the solution for one month. It's still a relatively new product for us.

How are customer service and technical support?

The technical support so far has just been helping with the setup via the initial webinar. The technician was very knowledgeable. He knew what each feature meant. If I had a question about it, he went into great depth. I've been quite satisfied with technical support so far. As a whole, they are very easy to work with.

Which solution did I use previously and why did I switch?

I had Bitdefender for three years before switching to this solution.

They were fine. I didn't have a lot of problems, but I'd been hit with ransomware four times while I had Bitdefender. I considered that as kind of a sign that maybe we should change things up.

The malware, as far as uninstalling, wasn't triggering the antivirus. I wanted something a little more advanced, due to the fact that the Ransomware protection just really wasn't there. The anti-virus aspect was pretty good. The email protection was pretty good, as well.

How was the initial setup?

The initial setup is pretty easy. It's very simple to work with. It's been really easy to install.

What about the implementation team?

I did one webinar with a support engineer. He showed me how to set it up, and to run with it. 

We just did a screen share. He gave me insights into the best possible way to set it up and that's how I rolled it out. It was a helpful experience.

What's my experience with pricing, setup cost, and licensing?

The pricing on CrowdStrike is per license. It was about $42 per seat yearly.

Which other solutions did I evaluate?

I looked at Komodo, a Gen One antivirus. I liked their product. It was pretty good. They have what is called a sandbox feature where you could take a file or the endpoint security will take the file and dump it into like a virtual sandbox and run it to test its safety. It turned out the file was malware, the solution would remove it. 

We decided not to go with it, however, due to the fact that it didn't have many reviews. Komodo is actually cheaper than CrowdStrike. I've been down the road before with bad antiviruses and had some bad experiences. Since they didn't have a whole ton of notoriety out there, you didn't see a lot on it, which kind of scared me away from it, even though I liked what they had.

CrowdStrike, it's new, however, Amazon uses it. My thoughts are if it's good enough for them, I assume it's good enough for me.

We looked at Sophos as well, however, it was very expensive. Sophos offers everything, and they are a great product, however, for us, the price was just too much.

What other advice do I have?

We're just a customer. We don't have a special relationship with CrowdStrike.

We're using the most up to date version of the solution right now.

So far, I've had good luck with this solution. That said, it hasn't hit anything. I won't get a true test until I actually get somebody that sends up malware. In the meantime, no news is good news.

I would rate the solution nine out of ten right now. They're pretty good. I haven't done anything super-advanced or to spec. There's a lot there to work with if I want to, however, I keep it pretty basic. I only have a couple of policies. It's not a huge company, so it's not real hard.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vice President at a financial services firm with 10,001+ employees
Real User
Top 10
Helps protect against malware and the maintenance is straightforward, but there are a lot of false positives
Pros and Cons
  • "The malware protection is the most valuable feature of CrowdStrike Falcon."
  • "The current database schema presents challenges and has potential for improvement."

What is our primary use case?

Our organization relies on CrowdStrike, a standalone endpoint security solution, to safeguard our bare-metal machines. CrowdStrike continuously monitors for threats on all endpoints. If it detects any suspicious activity, such as malware or malicious processes, it immediately alerts us for investigation. 

What is most valuable?

The malware protection is the most valuable feature of CrowdStrike Falcon.

What needs improvement?

The current database schema presents challenges and has potential for improvement.

The technical support response time can be improved.

There are a lot of false positives reported.

For how long have I used the solution?

I have been using CrowdStrike Falcon for almost four years.

What do I think about the stability of the solution?

CrowdStrike Falcon is stable. 

What do I think about the scalability of the solution?

CrowdStrike Falcon is scalable.

How are customer service and support?

The technical support is good but the response time can be improved.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used VMware Carbon Black Endpoint. CrowdStrike Falcon is more of an EDR solution.

What other advice do I have?

I would rate CrowdStrike Falcon a seven out of ten.

The maintenance is straightforward.

CrowdStrike Falcon is deployed independently in our environment and we have 30 users.

While CrowdStrike Falcon offers valuable security tools for larger organizations with extensive infrastructure, its complexity might not be ideal for smaller businesses with limited IT resources.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Waleed Omar - PeerSpot reviewer
Information Security Specialist at Arab Open University
Real User
Straightforward solution; it's plug and play
Pros and Cons
  • "CrowdStrike Falcon's scalability is good. We have thousands of students using this solution."
  • "We can do a threat analysis of any machine at any time, but that threat analysis is very limited."

What is our primary use case?

I'm currently working as a cybersecurity specialist at the Arab Open University. We are trying to create centralized station input. We have nine branches in the Middle East, so we need a cloud-based solution. Our control center is in Kuwait but all nine of our branches use CrowdStrike Falcon. Our team is located in Kuwait, which is where we handle and mitigate threats from.

What is most valuable?

The most valuable CrowdStrike Falcon feature is that the user is blocked from the network completely. I think that this is a good solution. We can do a threat analysis of any machine at any time, but that threat analysis is very limited. 

What needs improvement?

There could be more flexibility in terms of policy defining and certain features, like USB controls, should come standard with the license. Many CrowdStrike Falcon competitors are cheaper and offer a slew of features in the standard license.

CrowdStrike Falcon is not so flexible. We need a specific admin control or maybe supervised controls to change or modify the settings.

For how long have I used the solution?

I have been using CrowdStrike Falcon for almost a year now. 

What do I think about the stability of the solution?

CrowdStrike Falcon is stable.

What do I think about the scalability of the solution?

CrowdStrike Falcon's scalability is good. We have thousands of students using this solution. 

How are customer service and support?

CrowdStrike Falcon's technical support is good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Yes, we previously used Kaspersky.

How was the initial setup?

I think CrowdStrike Falcon is a straightforward solution. It is not very complex. It's just plug and play.

What about the implementation team?

We deployed in-house, with our own team. We just borrowed the set up files and deployed on all the stations. Only two persons at each branch worked on deployment, so we used certain software to deploy the files on the network. Deployment took us nearly a month. 

What's my experience with pricing, setup cost, and licensing?

I'm not sure how much we are paying for CrowdStrike Falcon, but we have a yearly subscription. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free CrowdStrike Falcon Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2024
Buyer's Guide
Download our free CrowdStrike Falcon Report and get advice and tips from experienced pros sharing their opinions.