We performed a comparison between Alemba vFire and ManageEngine ServiceDesk Plus based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"Incident Management is the most valuable feature of the solution."
"The workflow is very good, as well as customizable."
"I like the catalog features and workflow. I also like the knowledge space."
"The tool's most valuable feature is task creation. The tickets get timestamps as well."
"I can't think of any single feature that stands out, but it's an excellent product for a fair price. Nothing is missing. ServiceDesk has a lot of features, and we aren't using all of them. We have to implement the ones we already have before we move on to the others."
"The solution is free for up to five users."
"The ManageEngine ServiceDesk Plus SaaS model helped us because it was easy on our pockets but also easy to use, configure, and manage."
"The most valuable feature of ManageEngine ServiceDesk Plus is ticket management."
"The strength is its pricing. It is easy to use."
"The software deployment we find quite valuable - being able to deploy software to multiple endpoints without having to worry about getting in touch with the end users."
"The reporting needs to be improved."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The product should improve its ability to integrate with third-party tools."
"Customization has room for improvement in ManageEngine ServiceDesk Plus."
"The solution has all the features, but it is not clear. The UI and UX need to be improved because it is not easy to configure on the go."
"The solution does not have an automated approach to integration with other ManageEngine products."
"The solution’s reporting could be improved."
"The product needs to allow for implementation for other departments besides the IT help desk."
"We'd like to have more integration into other platforms."
"ManageEngine ServiceDesk Plus moves changes to the production directly. We need a local touch in support."
"They could improve the screens."
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Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while ManageEngine ServiceDesk Plus is ranked 4th in IT Service Management (ITSM) with 57 reviews. Alemba vFire is rated 7.4, while ManageEngine ServiceDesk Plus is rated 8.0. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". Alemba vFire is most compared with ServiceNow and JIRA Service Management, whereas ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, BMC Helix ITSM and SCSM. See our Alemba vFire vs. ManageEngine ServiceDesk Plus report.
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