We compared Google Workspace and Amazon WorkMail based on our user's reviews in several parameters.
Google Workspace offers competitive pricing, seamless integration, and excellent customer support with customizable licensing. Users praise its efficiency, collaboration tools, and positive ROI. Areas for improvement include better collaboration features and customer support, user interface enhancements, and advanced email management capabilities. In contrast, Amazon WorkMail highlights seamless integration with Amazon services, robust security measures, and efficient email management. Positive feedback on pricing, setup, and licensing, with a positive ROI. Users recommend enhancing the user interface, integration capabilities, mobile app performance, customer support, and security features.
Features: Google Workspace is praised for its seamless integration with various applications, efficient collaboration tools, reliable cloud storage, and user-friendly interface. On the other hand, Amazon WorkMail stands out with its seamless integration with other Amazon services, robust security measures, and reliable customer support.
Pricing and ROI: The setup cost for Google Workspace is minimal and has been praised for being quick and easy. On the other hand, Amazon WorkMail's setup process has been described as straightforward and efficient. Both products offer flexible and customizable licensing options to cater to various business needs., Google Workspace provides a highly positive ROI with its seamless collaboration features, improved communication, and streamlined workflow. It offers a wide range of integrated tools and applications, resulting in higher productivity levels. On the other hand, Amazon WorkMail offers a cost-effective and efficient solution for email management. It is praised for its user-friendly interface, integration with other Amazon services, and customizable settings.
Room for Improvement: Google Workspace: Users desire improved collaboration features, easier integration with other platforms, enhanced UI, better customer support, offline functionality, and advanced email management capabilities. Amazon WorkMail: Users suggest enhancing user interface, integration capabilities, ease of setup and workspace management, mobile app performance and features, customer support, and security/management options.
Deployment and customer support: The user reviews for Google Workspace indicate a range of deployment durations, from one week to three months, and some users also mention separate setup time. In contrast, the reviews for Amazon WorkMail show that some users took one week for both deployment and setup, while others needed up to three months for both stages. The duration required for establishing Amazon WorkMail varies depending on individual circumstances., Google Workspace excels in customer assistance and support, with prompt and effective assistance from a dedicated support team. Users appreciate the friendly attitude and clear guidance. Amazon WorkMail also provides efficient assistance and prompt issue resolution, ensuring a smooth experience for customers.
The summary above is based on 25 interviews we conducted recently with Google Workspace and Amazon WorkMail users. To access the review's full transcripts, download our report.
"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."
"There is no need for me to set up security."
"The best feature is that Amazon SES provides verified email messages."
"We use the tool for transactional emails and marketing."
"It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."
"The product is very user-friendly."
"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."
"Amazon SES is very easy to configure."
"If I'm addressing certain emails from banks — automatic emails, like OTP, etc. — I can create rules and forward that OTP to the specific email IDs. You can create rules and deliver mail to different groups using the forwarding feature. It's handy."
"All the Microsoft Office features are available in Google Workspace."
"Google Mail lets you link a task to a specific email and add a reminder. That's helpful for reviewing your schedule. It's based on Slack, so you don't have these folders like in Microsoft mail. Using Slack instead of folders is a bit more intuitive. It's easier to find again a specific email than using Microsoft Suite. If you misplace things, it's much easier to find them because of Google's search capability."
"I have found the solution to be pretty stable."
"G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs."
"Good performance, even on relatively slow connections; no local apps required."
"Google Chat is the most valuable feature of the solution."
"The solution is easy to use, and you don't need a lot of knowledge for it."
"When we first set up an email on Amazon SES, they had to verify it, which was not fast enough."
"I would like to see detailed reports on email success and failure rates."
"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."
"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."
"The product should improve technical support."
"The only issue is the price, which is far too expensive."
"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."
"There is room for improvement in the scalability."
"We've had difficulty using PowerPoint files in G Suite. PowerPoint has some functions that are not available in G Suite, so when you convert from PPTX to the Slides format, they don't work."
"There seems to be a bit of vulnerability on some operating systems, specifically on the iPhone. There isn't as much control as if a person is using an Android. That's a bit of a concern."
"The stability should be addressed."
"I have had issues with my Google Address Book. I have an address book and it is available to everyone, but I cannot add additional users. In Microsoft Outlook, I could easily share certain contacts with other members of my team, but I cannot do so on G Suite."
"In Google Meet, there is no feature for recording a meeting. It should have a feature for recording."
"There is some redundancy in the functionality between certain modules."
"Sometimes, I would like to be able to use the solution offline, and I can't do so. It would be ideal if there was some sort of offline mode available."
"I found that there is no desktop application for this solution, and that's a major fault of this application."
Amazon WorkMail is ranked 5th in Email Applications with 9 reviews while Google Workspace is ranked 1st in Email Applications with 92 reviews. Amazon WorkMail is rated 8.6, while Google Workspace is rated 8.2. The top reviewer of Amazon WorkMail writes "Reliable with good deliverability and the ability to expand". On the other hand, the top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". Amazon WorkMail is most compared with Microsoft Exchange Online, ZeptoMail, SendGrid, MailChimp and SendinBlue, whereas Google Workspace is most compared with Microsoft Exchange Online, IceWarp, ProtonMail, Google Cloud Storage and Amazon WorkDocs. See our Amazon WorkMail vs. Google Workspace report.
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