We compared AWS WAF and Cloudflare Web Application Firewall based on our user's reviews in several parameters.
AWS WAF is praised for its effective protection, comprehensive logging capabilities, and customizable rule sets. The customer service is highly responsive and contributes to a positive experience. The return on investment has been positive, but there are areas for improvement in documentation and user-friendliness. On the other hand, Cloudflare Web Application Firewall is commended for enhancing website security, user-friendly interface, and integration with other services. The customer service is efficient, and the pricing is competitive. However, users have noted a need for more customization options and improvements in response times and ease of use.
Features: AWS WAF stands out for its effective protection against web attacks, integration with other AWS services, and efficient management of multiple websites. In contrast, Cloudflare WAF is praised for its website security enhancement, user-friendly interface, and comprehensive reporting capabilities.
Pricing and ROI: The setup cost for AWS WAF was minimal and the process was smooth and straightforward. Users found the pricing affordable and the licensing flexible. Cloudflare Web Application Firewall also had competitive pricing with straightforward setup costs and flexible licensing options., AWS WAF users have reported increased security, reduced risks, and improved protection against web threats, with cost savings and enhanced firewall management. Cloudflare's Web Application Firewall has resulted in significant financial gains.
Room for Improvement: The AWS WAF product could improve its documentation and instructions for users with limited technical expertise. Users also find difficulties in setting up and managing rules and desire a more user-friendly interface. In contrast, Cloudflare Web Application Firewall would benefit from enhancements in customization options, response times, and ease of use. Users want more flexibility in tailoring firewall settings and quicker notifications and responses. The interface is also seen as complex and needing simplification for a better user experience.
Deployment and customer support: The user reviews for AWS WAF emphasize the importance of considering the duration for different phases of implementing a new tech solution. This includes both deployment and setup, which may vary in timeframes. On the other hand, the Cloudflare Web Application Firewall reviews highlight that the duration can vary among users, with some spending three months on deployment and a week on setup, while others only require a week for both. It is necessary to evaluate the context in which these terms are used and consider them collectively., AWS WAF's customer service and support have consistently been praised for their excellence and responsiveness. Users receive prompt assistance and solutions to queries, while the knowledgeable support team ensures overall customer satisfaction. In comparison, Cloudflare Web Application Firewall also has excellent customer service, with responsive and efficient assistance, addressing issues promptly and providing clear instructions. Users feel supported and confident with Cloudflare's customer service.
The summary above is based on 41 interviews we conducted recently with AWS WAF and Cloudflare Web Application Firewall users. To access the review's full transcripts, download our report.
"We can host any DB or application on the solution."
"We do not have to maintain the solution."
"What I like best about AWS WAF is that it's a simple tool, so I could understand the basics of AWS WAF in two to three hours."
"The initial setup was very straightforward. Deployment took about ten minutes or less."
"The customized billing is the most valuable feature."
"It's simple, easy to use."
"The simple configuration and the scalability have been most valuable. We are able to scale across all of our different AWS instances."
"If hackers try to insert bugs, the tool blocks it."
"We extensively use the solution every day. The solution is very stable; we haven’t seen any glitches."
"I'm highly satisfied. It's remarkably user-friendly, enabling me to quickly identify issues, and deploy solutions, and it offers the necessary features."
"The solution protects our application, which runs on the HTTP protocol, from DDoS attacks."
"Caching is the most valuable feature of Cloudflare Web Application Firewall."
"Does a good job preventing web application attacks."
"It is a SaaS solution unlike much of the competition."
"The security features are valuable. The particular feature we use is called OWASP."
"It is configurable via API."
"We must monitor and clean up the WAF manually."
"It would be good if the solution provided managed WAF services."
"We need more support as we go global."
"AWS WAF would be better if it uses AI or machine learning to detect a potential attack or a potential IP that creates an attack even before it happens. I want AWS WAF to capture the IP and automatically write the rule to automate the entire process."
"The serverless product from AWS WAF could be improved. For example, they have only one serverless series, Lambda, but they should extend and improve it. Additionally, the firewall rules are not very easy to configure."
"The user experience, the interface, is lacking. Sometimes it's hard to find certain areas that it has alerted on."
"AWS WAF should provide better protection to its users, and the security features need to improve."
"An improvement area would be that it's more of a manual effort when you have to enable rules. That's one of the downsides. If that can be done in an automated way, it would be great. That's a lagging feature currently."
"It would be ideal if the solution offered better log integration and more integration with different platforms."
"Cloudflare Web Application Firewall should improve visibility for a customer."
"If they add logs history within the Cloudflare offering, that would be a great benefit."
"A key challenge arises when dealing with numerous integrations with HVAC systems. Depending on the specifics, there might be some configuration mismatches, which necessitate specific support."
"I have experienced some difficulties with Cloudflare's support as a customer based in India."
"The blocked logs are difficult to read at times."
"Its stability could be better."
"Cloudflare Web Application Firewall should include port forwarding features."
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AWS WAF is ranked 1st in Web Application Firewall (WAF) with 52 reviews while Cloudflare Web Application Firewall is ranked 7th in Web Application Firewall (WAF) with 16 reviews. AWS WAF is rated 8.0, while Cloudflare Web Application Firewall is rated 8.2. The top reviewer of AWS WAF writes "A highly stable solution that helps mitigate different kinds of bot attacks and SQL injection attacks". On the other hand, the top reviewer of Cloudflare Web Application Firewall writes "A cloud solution for web application firewall protection with rate-limiting, managed, and custom firewall rules". AWS WAF is most compared with Azure Web Application Firewall, Microsoft Azure Application Gateway, F5 Advanced WAF, Imperva Web Application Firewall and Fortinet FortiWeb, whereas Cloudflare Web Application Firewall is most compared with Microsoft Azure Application Gateway, Akamai App and API Protector, Fortinet FortiWeb, Azure Front Door and NGINX App Protect. See our AWS WAF vs. Cloudflare Web Application Firewall report.
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