We performed a comparison between BigPanda and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is user-friendly and has good performance and certification."
"One of the most valuable features of BigPanda is its user-friendly interface."
"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."
"The program is very stable."
"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
"Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture."
"BigPanda integrates well with other solutions, such as WatchGuard,"
"The initial setup is a simple process."
"The product easily integrates with other solutions."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"It has scaled well for us."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"PagerDuty's notification process is the most valuable feature."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"BigPanda attempts a little of everything and fails at most."
"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."
"The solution could improve by having better integration."
"The cost of this product is too high compared to New Relic."
"The usability needs to improve, because it is a pure code environment."
"BigPanda could improve by syncing its threshold settings with Dynatrace to align with users' familiarity."
"We had to use a partner for the deployment."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"PagerDuty can improve the integration with Terraform."
"They could include incident merging and alert grouping features in the product."
"It cannot be integrated with our upgraded Jira system."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
BigPanda is ranked 10th in IT Alerting and Incident Management with 12 reviews while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. BigPanda is rated 7.2, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of BigPanda writes "Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". BigPanda is most compared with ServiceNow, Moogsoft, ServiceNow IT Operations Management, IBM Tivoli NetCool OMNIbus and Splunk Enterprise Security, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and IBM Tivoli NetCool OMNIbus. See our BigPanda vs. PagerDuty Operations Cloud report.
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