Cloudflare is praised for its excellent customer service and security features like DDoS protection and WAF, while users have mixed opinions on pricing and areas for improvement like customer support response times and customization options. In contrast, Prisma Cloud offers competitive pricing, comprehensive security capabilities, and positive feedback on customer service.
The summary above is based on 145 interviews we conducted recently with Cloudflare and Prisma Cloud by Palo Alto Networks users. To access the review's full transcripts, download our report.
"The most valuable feature of Cloudflare is that it has a free version. They give us the free version with the anti-DDoS features and also the load balancing solution."
"Easier http to https redirect using page rules"
"The simplicity of the overall dashboard makes it a great product for a user like me who has less understanding of the internet than a developer or other more technical people. It gives me peace of mind. I also love the easy customization of the Page Rules."
"Cloudflare has many features."
"When using services like Heroku, Cloudflare is very useful for CNAME flattening. I also use it for their end-to-end SSL with TLS authentication on nginx for securing servers."
"It's very user-friendly."
"The solution offers the flexibility to control configuration rules."
"New and innovative way to protect the client's data."
"The ability to monitor the artifact repository is one of the most valuable features because we have a disparate set of development processes, but everything tends to land in a common set of artifact repositories. The solution gives us a single point where we can apply security control for monitoring. That's really helpful."
"I've been really pleasantly surprised with how Prisma Cloud is, over time, covering more and more of the topics I care about, and listening to customer feedback and growing the product in the right directions."
"I was looking for a vulnerability scanner and I was looking for one place in which I could find everything. This tool not only does vulnerability scanning, but it also gives me an asset management tool."
"The most valuable feature is the closed VPN connection, which provides better performance than traditional VPN boxes. For example, let's say a user in New York State normally connects in the East, but if they travel to the UK, they can connect to the same portal, which automatically redirects to any VPN gateway. We can control traffic based on Active Directory groups instead of the user's IP. That means a user in New York can access his application based on his user ID and AD group access when he travels to the UK or anywhere else."
"Its ease of integration is valuable because we need to get the solution out of the door quickly, so speed and ease matter."
"It has a feature for customized security policy. I implement it in banking, health insurance, and other sectors, and every organization has its own customized policies and procedures. In Prisma Cloud, you can customize policies, and based on that, you can do monitoring."
"The most valuable features of Prisma Cloud are its cloud security posture management and cloud workload protection capabilities."
"The solution gives us a lot of visibility across all of our cloud solutions."
"It should be easier to collect the logs with companies like Sumo. However, based on my discussions with the salespeople, I understand that's how they make their money. With the enterprise product, they want people doing those kinds of enterprise features to do the logging. They want them to pay a lot of money, and that's where I have an issue with them. That should be a default. You should be able to get the log no matter what. The logging should be universal."
"Support response time could be improved."
"The product needs to improve its automation."
"Technical support is lacking."
"Even if I wanted to, I wouldn't be able to buy Cloudflare in my country."
"The solution could work at being less expensive. It costs a lot to use it."
"DNS Management."
"In the last two years, there has been a certain amount of downtime when using the VDM."
"The innovation side of the solution could be more efficient and more detailed."
"There are hundreds of built-in policies for AWS and Azure, but GCP and Oracle are not covered as much as AWS. There is a lot of work to do on that part. There is, obviously, a tiny bit of favoritism towards AWS because it has the most market share."
"We identified two things that we felt would be great to have, but they are under NDA. So, I can't disclose them. Other than those two things, we identified a generic bug in the secret key management service on AWS that needs to be fixed. We reported it to them, and we want them to fix it."
"They are missing some compatibility details in their documentation."
"The first time I looked at Prisma Cloud, it took me a while to understand how to implement the integration or how to enable features by using the interface for integration. That portion can probably be improved."
"They can improve the integrations into the SDLC lifecycle."
"I have some challenges customizing and personalizing some of the capabilities in the CSPM in terms of new policies and services. We have to reconfigure and rebuild the CSPM."
"The UI is the worst."
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Cloudflare is ranked 11th in Cloud Security Posture Management (CSPM) with 57 reviews while Prisma Cloud by Palo Alto Networks is ranked 1st in Cloud Security Posture Management (CSPM) with 82 reviews. Cloudflare is rated 8.4, while Prisma Cloud by Palo Alto Networks is rated 8.4. The top reviewer of Cloudflare writes "It's easy to set up because you point the DNS to it, and it's working in under 15 minutes". On the other hand, the top reviewer of Prisma Cloud by Palo Alto Networks writes "The dashboard is very user-friendly and can be used to generate custom RQL based on user requirements". Cloudflare is most compared with Akamai, Azure Front Door, Imperva DDoS, AWS Shield and Microsoft Azure Application Gateway, whereas Prisma Cloud by Palo Alto Networks is most compared with Wiz, Microsoft Defender for Cloud, Aqua Cloud Security Platform, AWS Security Hub and CrowdStrike Falcon Cloud Security. See our Cloudflare vs. Prisma Cloud by Palo Alto Networks report.
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